Patient Service Representative

2 days ago


Orland Park, Illinois, United States 125 Advocate Health and Hospitals Corporation Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at 125 Advocate Health and Hospitals Corporation. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.

Key Responsibilities
  • Patient Services: Provide efficient and high-quality service to patients, including registering patients, scheduling appointments, and answering phone calls.
  • Billing Services: Ensure accurate and timely billing information, including reviewing encounter forms and entering patient charges into the EMR system.
  • Medical Record Services: Maintain accurate and up-to-date medical records, including loose filing and re-filing of charts.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: One to two years of related customer service experience.
  • Skills: Strong communication skills, ability to solve problems, and experience with eClinicalWorks and scheduling sections of the eClinicalWorks system.
Working Conditions

This is a high-volume, multiple-task environment that requires the ability to work under stressful conditions with demanding customers. The successful candidate will be able to lift up to 35 pounds without assistance and work in a crowded or closely shared workspace.



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