Patient Service Coordinator
24 hours ago
Midwest Orthopaedic Consultants is seeking a highly skilled Intake Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service and ensuring a smooth experience for our patients.
Key Responsibilities- Assist patients with scheduling appointments and rescheduling as needed.
- Confirm appointment times and review demographics to ensure accuracy.
- Answer high-volume phone calls and direct patients to the appropriate triage.
- Screen calls, take messages, and record details of inquiries, comments, and complaints.
- Check reports for cancellations and remove from schedule.
- Communicate and coordinate with internal departments to ensure seamless patient care.
- Provide customer service via email correspondence, ensuring proper grammar and tone.
- High school diploma required.
- Microsoft Office experience, particularly with Excel, Word, and Outlook, is a plus.
- Scheduling experience and knowledge of phone systems and medical terminology are preferred.
- Fluency in English and bilingual skills in Polish or Spanish are a plus.
The Intake Representative will work in a fast-paced office environment, sitting and talking for extended periods while operating a telephone. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close, distance, color, and peripheral vision, and the ability to adjust focus.
Midwest Orthopaedic Consultants is an Equal Opportunity Employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, Veteran status, disability, or national origin.
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