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Patient Service Representative

2 months ago


Park Ridge, Illinois, United States Advocate Aurora Health Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in providing exceptional customer service to our patients and their families.

Key Responsibilities
  • Patient Services: Provide efficient and high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • Billing Services: Ensure the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer.
  • Medical Record Services: Uphold standards of the practice and of the medical group for accurate and timely medical records.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Two to three years customer service experience in a high-volume, high-stress environment.
  • Skills: Strong interpersonal and telephone communication skills, ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information, ability to function in a high volume, multiple-task environment.
About Advocate Aurora Health

Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. We are committed to providing equitable care for all and provide more than $6 billion in annual community benefits.