Front Office Coordinator
4 weeks ago
South Bay Workforce Investment Board, Inc. is seeking a highly professional Front Office Coordinator to lead and supervise our front office team, manage reception activities, and support our Executive Management Team with a variety of day-to-day administrative tasks.
Key Responsibilities:- Oversee the day-to-day operations of the front office to ensure a welcoming and efficient environment.
- Supervise front office staff, including planning, directing, delegating assignments, and issuing performance evaluations as needed.
- Act as the primary point of contact for visitors, including high-profile individuals, politicians, and dignitaries.
- Maintain a polished and courteous demeanor while providing exceptional front desk support, managing phone calls, scheduling appointments, and greeting visitors.
- Ensure staff are informed about organizational operations and all duties are performed with professionalism and excellent customer service.
- Address queries and resolve customer complaints or issues in a timely manner.
- Oversee/delegate administrative tasks such as maintaining files and records with an effective filing system.
- Oversee the maintenance of office equipment and inventory control for reception and break areas.
- Oversee the receiving, sorting, and distributing of all mail and deliveries.
- Coordinate the purchasing, ordering, and maintaining of office supplies as needed.
- Assist with the planning, organizing, and execution of company events, including social gatherings and annual meetings, including coordinating with vendors, venues, and internal teams to ensure seamless event execution.
- Collaborate with the social committee to develop event themes, schedules, and logistics.
- Organize and oversee Admin conference rooms, ensuring cleanliness and proper functioning of equipment.
- Coordinate meeting schedules, including running errands and shopping for meetings/events, book Admin conference rooms, and arrange catering when applicable.
- Process bills and invoices related to orders/requests, and review and collect petty cash request forms for approval.
- Liaise with facility management vendors, including cleaning, catering, and security services as needed.
- Coordinate employee and Board member travel arrangements for meetings, trainings, and conferences.
- Oversee and coordinate the usage and maintenance of company vehicles.
- Ensure all rental properties maintain a clean and professional appearance and communicate with building management as needed for maintenance.
- Assist with safety coordination, including emergency evacuations and policy enforcement.
- Stay abreast of staff movements within the organization, visitor access, and security awareness.
- Collect and review employee timesheets for accuracy and completeness, ensuring timely submissions to the payroll department. Follow up with employees or supervisors regarding any discrepancies or missing timesheets.
- Assist with initiating and processing background checks for new participants, verifying and reviewing background check results, escalating any concerns to HR.
- Associate's Degree in Business Administration or a relevant field from an accredited college or university.
- At least five (5) years of experience in an administrative or executive support role, including managing schedules, handling correspondence, making travel arrangements, and maintaining office systems.
- Solid understanding of administrative procedures and policy compliance with an ability to assist with compliance enforcement.
- Proven experience as a team leader or supervisor with a strong understanding of performance management.
- Excellent customer service, communication, and organizational skills.
- Strong interpersonal skills with the ability to work collaboratively and effectively with diverse groups and foster and maintain positive working relationships.
- Respect for the rights and confidentiality of others, with the ability to exercise discretion and integrity.
- Strong critical thinking, problem-solving, and decision-making abilities, especially under pressure.
- Dependability, punctuality, and professionalism are essential.
- Attention to detail and accuracy, with a creative mindset for process improvement.
- Proficiency in MS Outlook, MS Office (particularly Excel and Word), and familiarity with office equipment (e.g., fax machines, printers).
- Experience in or ability to coordinate event planning, including social committees and annual company gatherings is a plus.
- Reliable transportation, a valid California Driver's License, and insurance.
- Ability to successfully pass background and reference checks and adhere to all company safety protocols.
This is a full-time, non-exempt position with a standard workweek of 40 hours, generally with a starting hourly rate of $29.28 per hour, commensurate with experience. Our Company offers a comprehensive employee benefits package, which includes 75% health reimbursement (employee only) for eligible employees; sick and vacation time; holidays, and a competitive 401k plan. Eligibility for Public Service Loan Forgiveness (PSLF). Employees are eligible to enroll in the company's health benefits package after completing the 60-90-day employment introductory period.
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