Bilingual Call Center Representative

5 days ago


Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time
Job Summary

As a Bilingual Call Center Representative at Los Angeles Center for Ear Nose Throat and Allergy, you will be the first point of contact for patients, providing exceptional customer service and ensuring a positive experience. Your role will involve greeting patients, answering inquiries, and verifying insurance information.

Key Responsibilities
  • Welcoming and assisting patients in person or over the phone
  • Verifying patient demographics and insurance information
  • Notifying back office staff of patient arrivals
  • Preparing lab requisition forms and scanning radiology and lab requisitions
  • Recording reminder call outcomes and maintaining patient records
  • Ensuring patient appointments are on schedule and notifying managers of delays
  • Providing comfort and support to patients
  • Maintaining patient confidentiality and adhering to HIPAA guidelines
Requirements
  • High School Diploma or equivalent required
  • 1-2 years of experience in a call center or front desk role
  • At least 1 year of experience in a medical setting
  • Must be bilingual and fluent in English and Spanish
  • General knowledge of HIPAA and CPT codes
  • Ability to work in a relatively unsupervised environment with high accuracy
Physical Demands

The physical demands of this role include sitting for long periods, using hands and fingers in repetitive motions, and lifting up to 20 pounds periodically.



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