Security Protective Operations Center Operator

6 days ago

Hawthorne, California, United States SpaceX Full time
Job Description

SpaceX is seeking a highly skilled and experienced Security Protective Operations Center Operator to join our team. As a key member of our global security operations center, you will play a critical role in ensuring the safety and security of our employees, facilities, and assets.

Responsibilities
  • Investigate incidents thoroughly, coordinate information gathering with responding security personnel, and create accurate and timely incident reports
  • Notify and coordinate with onsite first responders, stakeholders, and local law enforcement during any incident or emergency
  • Monitor, analyze, and report on daily global incidents that may impact SpaceX employees or offices, and escalate accordingly to security management and other key stakeholders
  • Compile metrics based on incidents across all sites and make assessments for various locations
  • Conduct online research for threats towards the SpaceX brand, personnel, and/or infrastructure
  • Responsible for monitoring access control alarms, video surveillance equipment, fire alarm systems, and dispatching resources to investigate any anomalous alarms and activity with security personnel, uniformed security officers, and other departments as appropriate
  • Prioritize and process all incoming security reports and requests via radio, phone, and support ticket, and track all associated shift activity accordingly
  • Identify and communicate critical incidents or events according to established notification procedures, including senior leadership, internal stakeholders, and external partners as appropriate, and coordinate incident response logistics, provide direction and response instructions to uniformed security forces, and create accurate and timely incident reports
  • Assist with video surveillance system reviews for key stakeholders and internal investigations
  • Ensure thorough and current understanding of security operations center roles and responsibilities, applicable SpaceX policies/procedures, contract security policies/procedures, and all applicable security work instructions
  • Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies/procedures, and act to ensure all SpaceX personnel understand and comply with all applicable security work instructions
  • Perform additional duties as assigned or required by Security Leadership or SpaceX management
  • Active monitoring and overwatch of the Hawthorne headquarters and of satellite offices and facilities
Requirements
  • High school diploma or equivalency certificate
  • 2+ years of experience as a global security operations center (GSOC) operator or corporate security role; or 2+ years of law enforcement or military experience
  • PREFERRED SKILLS AND EXPERIENCE:
    • Bachelor's degree
    • Experience with geospatial analysis software (ArcGIS, QGIS, Google Earth)
    • Proficiency conducting open source intelligence (OSINT) research to identify threats to personnel, facilities, or information. Experience with a variety of OSINT platforms.
    • Proficient in Microsoft Office suite, specifically data analysis and use of pivot tables using Excel
    • Ability to communicate professionally and effectively via telephone and email and interact with all levels of employees and visitors
    • Strong focus on attention to detail
    • Work well in a fast-paced and multi-tasking team-focused environment
    • Learn, retain, and apply a variety of security-related concepts, information, and processes
    • Understanding of security systems (access control, video surveillance, and fire systems)
    • Ability to prioritize workload based on urgency; appropriately delegate and oversee tasks, and communicate to a range of audiences including to executive management
    • Perform continuous follow-up on pending/open projects and tasks through completion
    • Strong analytical and critical thinking skills
    • Experience working closely with mass communication tools
    • Ability to assess, evaluate, and effectively escalate situations for proper resolution
    • Active secret security clearance
    • Superior report writing skills
  • ADDITIONAL REQUIREMENTS:
    • Ability to work all shifts and weekends when needed
    • Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends, and rotating schedules
    • Position is subject to pre-employment drug and random drug and alcohol testing
    • Ability to pass Air Force background checks for Cape Canaveral and Vandenberg
    • Valid driver's license
    • Possess or be eligible for a valid state security officer license

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