Enterprise Account Executive

2 weeks ago

Baltimore, Maryland, United States Comcast Full time

At Comcast, we unite the finest in media and technology, driving innovation to craft unparalleled entertainment and online experiences. As a leader in the Fortune 50, we are at the forefront of diverse and exciting businesses, creating career opportunities across various locations and disciplines. Our remarkable team propels change at an extraordinary pace, delivering cutting-edge products and services to millions of customers daily. If you share our enthusiasm for collaboration, our vision to transform industries, and our ambition to lead the future in media and technology, we invite you to advance your career with us.

Position Overview

We are seeking a dedicated professional to oversee strategic account management and financial sales leadership for a designated portfolio of key mid-market clients. This portfolio is deemed strategic based on revenue generation and monthly billing. Your role will involve generating new business from a targeted group of leads and opportunities while developing and managing comprehensive account strategies for specific named clients, focusing on revenue growth and retention of existing services. You will work to minimize churn and enhance customer satisfaction through effective relationship management.

Key Responsibilities

  • Oversee the cultivation, execution, and delivery of sales and services to local and regional accounts within the Enterprise and mid-market sectors.
  • Achieve or surpass monthly sales targets by identifying and closing additional sales and revenue opportunities.
  • Develop and finalize sales opportunities with new clients as assigned through leads and prospects.
  • Engage proactively with clients to understand their evolving business needs, identifying upselling, cross-selling, and new product revenue opportunities.
  • Conduct regular billing reviews and quarterly business reviews with key clients.
  • Renew client contracts to safeguard and expand existing revenue streams.
  • Maintain a thorough understanding of Comcast's products/services, pricing strategies, and sales techniques to effectively align our Business Services with assigned accounts.
  • Propose and deliver tailored solutions to meet the needs of assigned clients regarding Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Manager Router, and other Business Class offerings.
  • Monitor client usage and performance of all connected products and services to proactively identify vulnerabilities and opportunities, ensuring customer satisfaction.
  • Act as the primary escalation point for any client issues, coordinating with internal teams to ensure effective resolution.
  • Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans that address client needs and optimize sales and retention opportunities.
  • Foster and lead cross-functional relationships with support teams, including Construction, Project Management, and Installation, to ensure timely project execution and address any concerns that may arise.
  • Position and promote Comcast Business Class services across various organizational levels, including C-level and Executive personnel.
  • Manage existing revenue, sales opportunities, quotas, funnels, and forecasts in alignment with regional, divisional, and corporate sales, service, and operational objectives.
  • Exercise independent judgment and discretion in significant matters.
  • Maintain regular, consistent, and punctual attendance, with the ability to work flexible schedules as needed.
  • Perform other duties and responsibilities as assigned.

Expectations for Employees at All Levels:

  • Embrace our Operating Principles and integrate them into your work.
  • Prioritize the customer experience by providing seamless digital options and fostering customer loyalty.
  • Be enthusiastic learners and advocates of our innovative technology, products, and services.
  • Collaborate effectively as a team to achieve significant outcomes and remain open to new ideas.
  • Engage actively in the Net Promoter System to enhance employee and customer feedback.
  • Drive results and growth while promoting inclusion and diversity.
  • Act with integrity towards colleagues, customers, investors, and communities.

Disclaimer:

  • This description is intended to convey the general nature and level of work performed by employees in this role and is not a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Compensation:

Primary Location Pay Range: $89,000 - $149,500. Comcast aims to offer selected candidates base pay within this range, based on job-related, non-discriminatory factors such as experience. Targeted Commission: $50,000. Our sales compensation programs provide significant earning potential for those who exceed their sales targets.

Education:

Bachelor's Degree preferred; however, Comcast may consider applicants with a combination of coursework and experience or extensive related professional experience.

Relevant Work Experience:

10+ Years

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