Director of Corporate Catering Excellence
4 weeks ago
Position Title: Director of Corporate Catering Excellence
Key Responsibilities:
- Develop and maintain the overall catering quality standards and guest experience.
- Ensure outstanding service and improved participation and check average year over year to maximize profits and efficiencies.
- Develop and implement plans for catering programming and initiatives.
- Lead creation of Training Plans and Program for Catering Managers including onboarding & continual leadership and skill development.
- Create Key performance indicators for Catering Benchmarks & build & further develop catering SOPs.
- Reviews Top catering locations, identify areas for optimization & elevation, constructing action plans for implementation.
- Recommends and implements standard methodologies and innovative initiatives across all business locations.
- Collaborate with cross functional teams: Culinary Team on Annual Menu Updates, Seasonal Offerings and quarterly catering pop-ups, Visual & Style Team on Overall Catering Look & Standards, Marketing on Catering Promotions & Signage, Marketing & e15 on Client & Customer Feedback Tools - Focus Groups, Surveys and industry trends.
- Attend Panel Interviews for Senior Level Catering Positions.
- Prepare and host annual R/A Catering Workshop and catering showcase.
- Deliver quarterly catering update in Management Operations meetings, Quick Bites and company quarterly updates.
- Coordinate and lead monthly Catering Champion Calls.
- Conduct quarterly catering calls with all B&I catering managers to share & collaborate best-practices, and new catering programming & promotions.
- Update and Maintain Catering SharePoint Website.
- Support Corporate Project Management Team on New Account Openings and Refreshes when needed.
- Continuous updates of catering menu and photoshoot for sales presentations.
Qualifications and Experience:
- Bachelor's Degree Education Level Minimum (Hospitality Management Degree Preferred)
- Minimum of 10 Years in the Catering / Events / Hospitality Management Industry
- Communicate optimally to diverse audiences, for different purposes and in different situations within hospitality operations. Including clients and client presentations.
- Systems Oriented and Process Driven
- Outstanding attention to detail and presentation skills
- Have Extensive Knowledge of MS Office Suite (MS Word, MS Excel, MS PowerPoint), Google Docs Editors Suite (Google Sheets, Google Slides, Google Forms)
Restaurant Associates is a member of Compass Group USA
Compass Group is an equal opportunity employer.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Associates at Restaurant Associates are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
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