Director of Corporate Catering Excellence

4 weeks ago


New York, New York, United States Restaurant Associates Full time
Job Description

Position Title: Director of Corporate Catering Excellence

Key Responsibilities:

  • Develop and maintain the overall catering quality standards and guest experience.
  • Ensure outstanding service and improved participation and check average year over year to maximize profits and efficiencies.
  • Develop and implement plans for catering programming and initiatives.
  • Lead creation of Training Plans and Program for Catering Managers including onboarding & continual leadership and skill development.
  • Create Key performance indicators for Catering Benchmarks & build & further develop catering SOPs.
  • Reviews Top catering locations, identify areas for optimization & elevation, constructing action plans for implementation.
  • Recommends and implements standard methodologies and innovative initiatives across all business locations.
  • Collaborate with cross functional teams: Culinary Team on Annual Menu Updates, Seasonal Offerings and quarterly catering pop-ups, Visual & Style Team on Overall Catering Look & Standards, Marketing on Catering Promotions & Signage, Marketing & e15 on Client & Customer Feedback Tools - Focus Groups, Surveys and industry trends.
  • Attend Panel Interviews for Senior Level Catering Positions.
  • Prepare and host annual R/A Catering Workshop and catering showcase.
  • Deliver quarterly catering update in Management Operations meetings, Quick Bites and company quarterly updates.
  • Coordinate and lead monthly Catering Champion Calls.
  • Conduct quarterly catering calls with all B&I catering managers to share & collaborate best-practices, and new catering programming & promotions.
  • Update and Maintain Catering SharePoint Website.
  • Support Corporate Project Management Team on New Account Openings and Refreshes when needed.
  • Continuous updates of catering menu and photoshoot for sales presentations.

Qualifications and Experience:

  • Bachelor's Degree Education Level Minimum (Hospitality Management Degree Preferred)
  • Minimum of 10 Years in the Catering / Events / Hospitality Management Industry
  • Communicate optimally to diverse audiences, for different purposes and in different situations within hospitality operations. Including clients and client presentations.
  • Systems Oriented and Process Driven
  • Outstanding attention to detail and presentation skills
  • Have Extensive Knowledge of MS Office Suite (MS Word, MS Excel, MS PowerPoint), Google Docs Editors Suite (Google Sheets, Google Slides, Google Forms)

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Restaurant Associates are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.



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