Senior Admissions Representative
2 weeks ago
Overview:
The role of the Patient Access Representative is crucial in ensuring a smooth and welcoming entry for patients into the healthcare facility. This position is tasked with creating encounters for patients who qualify for hospital services. The Patient Access team is dedicated to maintaining accurate data entry, which includes essential demographic and financial details for each patient account.
The responsibilities of Patient Access encompass a variety of procedural requirements, such as verifying insurance, obtaining necessary authorizations for services, and managing collections for patient liabilities, including any outstanding balances. The Patient Access staff plays a vital role in the financial success of patient services.
This position involves direct communication with patients, families, healthcare providers, insurance companies, and third-party payers. A professional demeanor, strong communication skills, and a commitment to teamwork are essential for success in this role.
Qualifications:
A. Educational Background
• A high school diploma or equivalent is required.
• An Associate Degree in a health or business-related field is preferred.
B. Skills and Competencies
• Proven expertise and comprehensive knowledge of Patient Access operations.
• Familiarity with regulatory standards in Patient Access.
• Exceptional communication and organizational abilities.
• Strong customer service aptitude.
• Ability to apply process improvement principles.
• Recognized capability to mentor and train fellow associates.
• Proficient in following detailed instructions and executing repetitive tasks.
• Basic computer skills, including proficiency in office equipment such as printers, fax machines, copiers, and scanners.
• Competent in office automation software, particularly Microsoft Office.
• Skilled in data interpretation and analysis.
• Demonstrated success in achieving departmental collection goals.
• Ability to read, understand, and retain complex information.
• Proficient in performing mathematical calculations.
• Basic knowledge of medical terminology is required.
C. Professional Experience
• A minimum of three years' experience in hospital registration or a similar role.
D. Certifications
• Certification as a Healthcare Access Associate through the National Association of Healthcare Access Management (NAHAM) is required.
• AAHAM Certified Revenue Cycle Specialist-Institutional (CRCS-I) is preferred for certification compensation. The associate must be in good standing and deemed eligible by management.
Employment Type:
Full Time
Equal Employment Opportunity:
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