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Lead Patient Access Specialist
2 months ago
Overview:
The Patient Access team plays a crucial role in ensuring a seamless entry for patients into our healthcare system. As a senior representative, you will be responsible for initiating encounters for patients who qualify for hospital services. Your expertise will ensure that all information entered is precise, encompassing both demographic and financial details for each case.
Key Responsibilities:
• Facilitate a welcoming environment for patients and their families.
• Ensure compliance with procedural requirements, including data collection, insurance verification, and service authorizations.
• Manage collections for patient balances, ensuring financial accountability.
• Collaborate effectively with patients, healthcare providers, insurance companies, and third-party payers.
• Maintain a professional demeanor and exhibit strong communication skills.
• Demonstrate reliability, adaptability, and a commitment to teamwork.
• Utilize sound judgment to independently resolve customer inquiries and operational challenges.
• Mentor and assist in the development of junior team members.
Qualifications:
A. Education
• High school diploma or equivalent is mandatory.
• An Associate Degree in a health or business-related field is preferred.
B. Skills
• In-depth knowledge of Patient Access operations and regulatory compliance.
• Exceptional organizational and communication abilities.
• Proven customer service expertise.
• Familiarity with process improvement methodologies.
• Ability to mentor and train colleagues effectively.
• Competence in following detailed instructions and performing repetitive tasks.
• Proficient in basic computer skills and office equipment.
• Experience with office automation tools, particularly Microsoft Office.
• Ability to analyze and interpret data accurately.
• Strong mathematical skills and understanding of basic medical terminology.
C. Experience
• Minimum of three years in hospital registration or a similar role.
D. Certifications
• Certification as a Healthcare Access Associate through the National Association of Healthcare Access Management (NAHAM) is required.
• AAHAM Certified Revenue Cycle Specialist-Institutional (CRCS-I) is preferred for certification pay eligibility.
Work Type:
Full Time
Equal Employment Opportunity:
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