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Senior Patient Access Coordinator, Admitting, Mid County
2 months ago
Overview:
The role of Patient Access Coordinators is pivotal in ensuring a welcoming and efficient entry for patients into the healthcare facility. They are tasked with initiating encounters for patients who qualify for hospital services.
Patient Access personnel are responsible for maintaining the accuracy of all data entries, which includes essential demographic and financial details for each patient account.This department adheres to various procedural mandates that encompass data collection, insurance verification, service authorizations, and the collection of patient liabilities, including any outstanding balances.
Patient Access representatives play a crucial role in securing the financial success of all patient services. They engage directly with patients, families, healthcare providers, insurance entities, and third-party payers. This position demands a professional demeanor, effective communication skills, and a commitment to teamwork and reliability.This senior-level role is expected to exhibit comprehensive knowledge and proficiency in Patient Access responsibilities across multiple domains, showcasing the ability to exercise sound judgment in resolving customer inquiries during routine operations.
Additionally, this position is responsible for mentoring and supporting the development of fellow team members.Qualifications:
A. Education
- High school diploma or equivalent is mandatory.
- Associate Degree is preferred, particularly in health or business-related fields.
- Exhibit advanced knowledge and expertise in Patient Access operations.
- Demonstrate understanding and adherence to regulatory standards in Patient Access.
- Possess exceptional communication and organizational abilities.
- Showcase outstanding customer service capabilities.
- Implement principles of process improvement methodologies.
- Recognized ability to mentor and train fellow associates.
- Ability to follow detailed instructions and perform repetitive tasks effectively.
- Proficient in computer skills, including basic keyboard functions, and knowledgeable in office equipment such as printers, fax machines, copiers, and scanners.
- Familiarity with office automation software, particularly Microsoft Office.
- Skilled in data interpretation and analysis.
- Demonstrated contributions to departmental collection goals.
- Ability to read, comprehend, and retain information efficiently.
- Proficient in performing mathematical calculations.
- Basic knowledge of medical terminology is required.
- A minimum of three years of experience in hospital registration or a similar role.
- Certification as a Healthcare Access Associate from the National Association of Healthcare Access Management (NAHAM) is required.
- AAHAM Certified Revenue Cycle Specialist-Institutional (CRCS-I) is preferred for certification compensation, with eligibility determined by management.
Work Type:
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