Business Support Specialist

4 days ago


Provo, Utah, United States Caselle Full time

Caselle is a leading provider of software solutions, and we are seeking a talented individual to join our team as a Business Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional assistance to our clients, resolving their queries, and teaching them to efficiently use our software.

About the Role

This is an exciting opportunity for a highly motivated individual to join our team and contribute to our mission of delivering outstanding customer service. As a Business Support Specialist, you will be responsible for working closely with clients to assess their needs, resolve issues, and teach them to effectively use our software.

Key Responsibilities
  • Provide phone, online, and email support to clients to resolve questions and concerns.
  • Work closely with clients to assess their needs, resolve issues, and teach them to effectively use our software.
  • Correctly assess client needs through effective questioning and listening skills to complete calls in a timely and accurate manner.
Requirements
  • Excellent communication skills, both verbal and written.
  • Ability to quickly learn and apply knowledge as it pertains to software applications.
  • Ability to deal with clients in a proactive and positive manner, instilling confidence and satisfaction.
  • Outstanding ability to work on multiple client calls, with impeccable follow-through.

The estimated salary for this role is $45,000 - $65,000 per year, depending on experience. If you are a detail-oriented professional with excellent communication skills, we encourage you to apply.



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