Customer Support Specialist

6 days ago


Provo, Utah, United States Qualtrics Full time

About Qualtrics

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At Qualtrics, we create software that helps companies deliver exceptional customer experiences. Our platform is used by thousands of organizations around the world to build high-performing teams and design products people love.

We're looking for a skilled Customer Support Specialist to join our team. As a specialist in this role, you will be responsible for providing excellent support to our customers, ensuring they have a seamless experience with our product.

The ideal candidate will have strong communication skills, a passion for problem-solving, and the ability to work effectively in a fast-paced environment. If you're motivated, enthusiastic, and enjoy helping others, we'd love to hear from you.

Key Responsibilities:

  • Provide top-notch customer support via email, phone, and chat
  • Analyze customer issues and develop effective solutions
  • Collaborate with internal stakeholders to resolve complex customer problems
  • Develop and maintain knowledge of our product features and capabilities
  • Participate in ongoing training and development to improve skills and stay up-to-date on industry trends

Requirements:

  • Bachelor's degree in a related field (e.g., business, marketing, computer science)
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Proficiency in MS Office and Google Suite

About the Role:

  • This is a full-time position with a competitive salary ($60,000 - $80,000 per year) and benefits package
  • Opportunities for professional growth and development within the company
  • A dynamic and supportive work environment

Qualifications:

  • Portuguese language proficiency required
  • Experience in a similar role or relevant industry desired


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