Customer Support Specialist
6 days ago
About Qualtrics
">At Qualtrics, we create software that helps companies deliver exceptional customer experiences. Our platform is used by thousands of organizations around the world to build high-performing teams and design products people love.
We're looking for a skilled Customer Support Specialist to join our team. As a specialist in this role, you will be responsible for providing excellent support to our customers, ensuring they have a seamless experience with our product.
The ideal candidate will have strong communication skills, a passion for problem-solving, and the ability to work effectively in a fast-paced environment. If you're motivated, enthusiastic, and enjoy helping others, we'd love to hear from you.
Key Responsibilities:
- Provide top-notch customer support via email, phone, and chat
- Analyze customer issues and develop effective solutions
- Collaborate with internal stakeholders to resolve complex customer problems
- Develop and maintain knowledge of our product features and capabilities
- Participate in ongoing training and development to improve skills and stay up-to-date on industry trends
Requirements:
- Bachelor's degree in a related field (e.g., business, marketing, computer science)
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Proficiency in MS Office and Google Suite
About the Role:
- This is a full-time position with a competitive salary ($60,000 - $80,000 per year) and benefits package
- Opportunities for professional growth and development within the company
- A dynamic and supportive work environment
Qualifications:
- Portuguese language proficiency required
- Experience in a similar role or relevant industry desired
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