Patient Care Coordinator I or II

2 weeks ago


Bellingham, Washington, United States SeaMar Community Health Centers Full time


Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) established in 1978, is dedicated to delivering quality, comprehensive health, human, housing, educational, and cultural services to diverse communities, with a focus on serving Latinos in Washington State.

Sea Mar proudly serves all individuals without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Sea Mar's extensive network includes over 90 medical, dental, and behavioral health clinics, alongside a wide array of nutritional, social, and educational services.


Position Overview:
We are currently seeking a Care Coordinator I or II for our Bellingham Medical Clinic. This full-time role is integral to our clinical care team, enhancing the quality of patient-centered care.

The Care Coordinator will assess care gaps for patients with chronic conditions and/or mental health needs, collaborating with the clinical care team during daily huddles to create actionable care plans.

Responsibilities include assisting patients with medication management, insurance access, and identifying preventive health needs. The role also involves supporting patients in ongoing self-management goal setting using Motivational Interviewing techniques.

Strong computer skills are essential for tracking patient adherence to care plans in electronic health records.

Additionally, the Care Coordinator will facilitate team meetings, necessitating excellent organizational and communication skills.


Key Responsibilities:
  • Engage in morning huddles to anticipate patients' clinical, social, and behavioral health needs.
  • Collaborate with the care team to identify and address care gaps using process improvement strategies.
  • Provide brief interventions at the point of care to assist patients in managing chronic illnesses and addressing social needs.
  • Advocate for patient services with community, social service, and medical providers.
  • Coordinate care transitions for patients recently discharged from emergency rooms or hospitals.
  • Monitor patient adherence to care plans and communicate outcomes to primary care providers.
  • Act as a point person within the clinic care team for chronic disease management and quality improvement initiatives.
  • Organize monthly Health Home meetings, collaborating with the Clinic Operations Team to create agendas and facilitate discussions.
  • Work with the clinical care team to enhance Patient-Centered Medical Home processes and document performance metrics.
  • Review medical records for quality and utilization indicators as per the Quality Improvement Plan.
  • Generate reports to identify areas for improvement and monitor sustainability of quality measures.
  • Perform other duties as assigned.

Qualifications:
To be successful in this role, candidates must demonstrate the ability to perform essential duties satisfactorily. The following qualifications are required:
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Strong critical thinking skills and commitment to confidentiality.
  • Excellent organizational skills with the ability to manage multiple tasks simultaneously.
  • Knowledge of medical terminology and behavioral health topics.
  • Strong decision-making and prioritization abilities.
  • Ability to engage respectfully and professionally with diverse communities, patients, families, and staff.
  • Experience working effectively in a multicultural environment.
  • Sympathetic, mature, responsible, and reliable demeanor.
  • Strong patient engagement, interpersonal, and communication skills.
  • Knowledge of the Patient-Centered Medical Home Model and motivational interviewing skills are advantageous.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Ability to document relevant patient information in Electronic Health Records.
  • Familiarity with community resources.
  • Capacity to work in a fast-paced community health care setting.
  • Analytical thinking and problem-solving skills in a multidisciplinary team.
  • Ability to manage time effectively and prioritize tasks.
  • Ability to analyze patient care data and assess client learning needs.
  • Commitment to maintaining the privacy and security of sensitive information.
  • Excellent communication and customer service skills.
  • Critical thinking and process improvement implementation skills.
  • Bilingual in Spanish is strongly preferred; other language skills may be considered based on community needs.

Education and Experience:
For Care Coordinator I, candidates must possess Medical Assistant Training with at least one year of experience in a community health setting or equivalent experience. Current licensure is not required.

For Care Coordinator II, candidates must be an LPN with experience in ambulatory care or hold a BA/BS/BSW in a health-related field with one year of community health experience, or possess four years of equivalent experience. This is a non-licensed position.

CPR certification is required within 90 days of hire and must be maintained throughout employment.

NCQA (National Committee for Quality Assurance) Certification is a plus.

A valid WA State Driver's License and proof of liability insurance are required.


Benefits:
Sea Mar offers talented and motivated individuals the opportunity to work in a dynamic and growing community health organization.

Working at Sea Mar Community Health Centers is more than just a job; it is a fulfilling career with opportunities for advancement.

Full-time employees working 30 hours or more receive an excellent benefits package, including:
  • Medical
  • Dental
  • Vision
  • Prescription coverage
  • Life Insurance
  • Long Term Disability
  • EAP (Employee Assistance Program)
  • Paid time off starting at 24 days per year + 10 paid holidays.

We also offer 401(k)/Retirement options and a rewarding opportunity to work in a culturally diverse environment.



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