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Patient Care Coordinator I or II

2 months ago

Bellingham, Washington, United States SeaMar Community Health Centers Full time
Position Overview:

Sea Mar Community Health Centers, a recognized Federally Qualified Health Center (FQHC) established in 1978, is dedicated to delivering quality, all-encompassing health, human, housing, educational, and cultural services to diverse communities, with a focus on serving Latinos in Washington State. Our organization proudly serves all individuals without discrimination based on race, ethnicity, immigration status, gender, or sexual orientation, and regardless of their ability to pay for services. Our extensive network includes over 90 medical, dental, and behavioral health clinics, alongside a variety of nutritional, social, and educational services.

Position Title: Care Coordinator I or II - Posting #26342

Compensation: Hourly rate: $22.63

Role Summary:

This full-time role is available at our Bellingham Medical Clinic. The Care Coordinator plays a vital role within a clinical care team, enhancing the quality of patient-centered care. Responsibilities include identifying care gaps for patients with chronic conditions and/or mental health needs and collaborating with the clinical care team to develop a comprehensive care plan during daily meetings. The Care Coordinator will assist patients with medication management, insurance access, and other preventive health needs while employing Motivational Interviewing techniques for ongoing self-management goal setting. Proficiency in computer skills is essential for tracking patient adherence to care plans in electronic records. Additionally, this position requires the Care Coordinator to facilitate team meetings, necessitating strong organizational and communication skills.

Key Responsibilities:
  • Engage in morning meetings to anticipate and address patients' clinical, social, and behavioral health needs.
  • Collaborate with the care team to identify and resolve care gaps using process improvement strategies.
  • Provide brief interventions at the point of care to assist patients in managing chronic illnesses and addressing social needs.
  • Advocate for patient services with community, social service, and medical providers.
  • Coordinate care transitions for patients discharged from emergency rooms or hospitals.
  • Monitor patient adherence to care plans in electronic or paper records and communicate outcomes to primary care providers.
  • Act as a key resource within the clinic care team for chronic disease management and quality improvement initiatives.
  • Organize monthly Health Home meetings, collaborating with the Clinic Operations Team to create agendas and facilitate discussions.
  • Work with the clinical care team to enhance Patient-Centered Medical Home processes and document performance.
  • Review medical records for quality and utilization indicators in line with the Quality Improvement Plan.
  • Generate reports for care teams to identify improvement areas and monitor quality measure sustainability.

Qualifications:

To succeed in this role, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are essential:
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Strong critical thinking skills and commitment to confidentiality.
  • Excellent organizational skills with the capacity to manage multiple tasks simultaneously.
  • Familiarity with medical terminology and behavioral health topics.
  • Strong decision-making and prioritization abilities.
  • Ability to engage respectfully and professionally with patients, families, and staff.
  • Experience working effectively in a multicultural environment.
  • Sympathetic, mature, responsible, and reliable demeanor.
  • Strong patient engagement, interpersonal, and communication skills.

Knowledge, Skills, and Abilities:
  • Understanding of the Patient-Centered Medical Home Model and motivational interviewing techniques is advantageous.
  • Knowledge of evidence-based standards for chronic conditions and behavioral health.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to document relevant patient information in Electronic Health Records.
  • Familiarity with community resources.
  • Capability to thrive in a fast-paced community health care environment.
  • Analytical thinking and problem-solving skills in a multidisciplinary team setting.
  • Effective communication with diverse communities.
  • Time management and task prioritization skills.
  • Ability to analyze patient care data and assess client learning needs.
  • Commitment to maintaining the privacy and security of sensitive information.
  • Excellent communication and customer service skills.
  • Critical thinking and process improvement implementation skills.
  • Bilingual in Spanish is strongly preferred; other language skills may be considered based on community needs.

Education and Experience:
  • For Care Coordinator I: Medical Assistant Training with at least one year of experience in a community health setting or equivalent experience.
  • For Care Coordinator II: LPN with ambulatory care experience or a BA/BS/BSW in a health-related field with one year of community health experience, or four years of equivalent experience.
  • CPR certification is required within 90 days of hire and must be maintained throughout employment.
  • NCQA Certification is a plus.
  • Valid Washington State Driver's License and proof of liability insurance are required.

Benefits:

Sea Mar offers a dynamic and fulfilling career opportunity with a comprehensive benefits package for full-time employees working 30 hours or more, including:
  • Medical, Dental, and Vision coverage
  • Prescription coverage
  • Life Insurance
  • Long Term Disability
  • Employee Assistance Program (EAP)
  • Paid time off starting at 24 days per year plus 10 paid holidays
Additionally, we provide 401(k)/Retirement options and the chance to work in a culturally diverse environment.