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Customer Service Representative

2 months ago

Galesburg, Michigan, United States Global Technical Talent Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Global Technical Talent. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients via phone, email, or chat.

Key Responsibilities:

  • Provide timely and effective customer support and assistance via various communication channels.
  • Respond to customer inquiries and concerns in a professional and courteous manner.
  • Resolve customer issues and complaints in a fair and timely manner.
  • Document customer interactions and transactions accurately in our system.
  • Follow up with customers to ensure resolution of issues and satisfaction with the resolution.
  • Escalate complex or unresolved issues to appropriate departments or supervisors.
  • Adhere to call center scripts, guidelines, and performance metrics.
  • Continuously strive to improve customer service skills and knowledge of products and services.

Requirements:

  • High school diploma or equivalent.
  • 1-3 years of experience in customer service or call center roles.
  • Excellent verbal communication skills and phone etiquette.
  • Ability to navigate computer systems and use call center software effectively.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Empathy and patience in dealing with customers' concerns and complaints.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

Preferred Skills:

  • Experience with CRM software (e.g., Salesforce, Zendesk).
  • Knowledge of basic sales techniques and upselling/cross-selling strategies.
  • Bilingual proficiency in languages commonly spoken by customers.
  • Certification in customer service or call center operations.

Benefits:

  • Medical, Vision, and Dental Insurance Plans.
  • 401k Retirement Fund.