Customer Experience Representative

4 weeks ago


Galesburg, Illinois, United States Zobility Full time

Job Summary:

The Customer Experience Representative will provide warranty support and direct product warranty repairs via phone and electronic communication for customers utilizing Road ranger services. This role will also assist with aftermarket sales and promotions.

Key Responsibilities:

  • Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical assistance.
  • Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customer experience.
  • Interpret electronic data to prescribe repair strategies for all products.
  • Support teammates and other departments as needed.
  • Represent Client in a courteous, ethical, and professional manner at all times.

Requirements:

  • Bachelor's Degree from an accredited institution.
  • 5 years of automotive, truck, or heavy equipment experience.
  • 5 years of customer service experience.
  • Basic knowledge of dealership/repair facility operations.
  • Basic knowledge of transmission or gear train operation.
  • Experienced in troubleshooting electrical systems containing sensors and actuators.
  • Experience with electronic troubleshooting methods, tools, and standards such as CAN.
  • Experience with Road ranger products or comparable products.

Education:

  • High School Diploma or GED from an accredited institution: Minimum of 2 years of experience in an automotive, electrical, mechanical, testing, machining, or engineering environment.
  • Co-op/Intern experience acceptable.

We offer attractive, competitive compensation and benefits, including medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.



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