Top Fiber-Optic Installation Technician

3 weeks ago

Galesburg, Michigan, United States Metronet Full time

Are you a highly motivated professional looking for a challenging role where you can utilize your technical skills to drive business growth? If so, we have an exciting opportunity for a Field Services Lead at Metronet in Galesburg, MI. As a Field Services Lead, you will play a crucial role in ensuring the efficient and timely completion of customer fulfillment requests for installation and repair. You will work closely with the field operations supervisor to determine needs for equipment and supplies, and assist with work shift scheduling, complex installations, and site surveys. This position is responsible for maintaining optimum operating specs, assisting in the daily operations of the department, and providing technical assistance in a manner consistent with company policies, procedures, and applicable local, state, and federal regulations.

Key Responsibilities:

  • Perform installations for video, voice, and Internet services for single, multi-family dwellings, and/or commercial buildings, including all necessary wiring (interior and exterior) and hardware.
  • Provide customer education on features and use of services, channel lineups, proper equipment usage; promote additional Metronet services, and accessing help online.
  • Help field technicians as needed with complex installations, disconnects, and service changes.
  • Assist with field training for new and existing technicians.
  • Serve as a customer advocate and ensures customer concerns are addressed with a positive experience and outcome for the customer.
  • Perform routine troubleshooting for service affecting issues with service drops and customer premise equipment.
  • Troubleshoots service-affecting problems with the distribution fiber from the LCP cabinet to the drop terminal and provides findings to OSP maintenance team.
  • Maintain optimum operating specs throughout the entire system.
  • Use optical power meters, OTDR's and, other optical test equipment.
  • Use of Telephony test equipment butt set, noise meters, VOM etc.
  • Splice aerial/underground fiber cable and equipment to restore cable plant to system specifications.
  • Repair and/or replace damaged aerial/underground plant.

Requirements:

  • High School Diploma or GED.
  • 1-2 years of experience in the telecom industry.
  • Physical ability to work from a kneeling or standing position for long periods.
  • Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
  • Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
  • Able to lift and carry loads of up to 75lbs including ladder.
  • Ability to work with basic hand tools and other specialized equipment with training.
  • Operate and maintain company vehicle/equipment safely and professionally.
  • Valid driver's license/satisfactory driving record.
  • Willingness to work as a team and independently.
  • Must be legally authorized to work in the U.S.

Additional Job Requirements:

  • Must be detail oriented and able to meet deadlines as well as handle confidential information.
  • Is neat with self as well as with equipment/company vehicle, and conduct self in a respectable, responsible and courteous manner.
  • On call hours: will be available to perform tasks, responsibilities or special assignments required by the system during non-business hours.
  • Maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.

Estimated Salary: $60,000 - $80,000 per year.

Benefits:

  • 80% of Medical premiums paid for by the company.
  • Company-paid Disability and Life insurance.
  • EAP (Employee Assistance Program).
  • 401(k) company match dollar for dollar up to 6%.
  • Equipment and resources provided on day one.
  • Opportunities for advancement.
  • Professional development programs.
  • Associate perks and discounts.
  • Discounted MetroNet service in our serviceable area.

Job Location: Galesburg, MI.

Job Type: Full-time.

Application Instructions: If you are a motivated and experienced professional looking for a challenging role, please submit your resume and cover letter to us today.

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