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Field Services Lead

1 month ago

Galesburg, Michigan, United States Metronet Full time
Job Summary

We are seeking a highly skilled Field Services Lead to join our team at Metronet. As a Field Services Lead, you will be responsible for ensuring the efficient and timely completion of customer fulfillment requests for installation and repair. This includes assisting the field operations supervisor with work shift scheduling, determining needs for equipment and supplies, and completing site surveys for complex installations.

Key Responsibilities
  • Perform installations for video, voice, and Internet services for single, multi-family dwellings, and/or commercial buildings, including all necessary wiring (interior and exterior) and hardware.
  • Provide customer education on features and use of services, channel lineups, proper equipment usage; promote additional Metronet services, and accessing help online.
  • Help field technicians as needed with complex installations, disconnects, and service changes.
  • Assist with field training for new and existing technicians.
  • Serve as a customer advocate and ensures customer concerns are addressed with a positive experience and outcome for the customer.
  • Perform routine troubleshooting for service affecting issues with service drops and customer premise equipment.
  • Maintain optimum operating specs throughout the entire system.
Requirements
  • High School Diploma or GED.
  • 1-2 years of experience in the telecom industry.
  • Physical ability to work from a kneeling or standing position for long periods.
  • Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions.
  • Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
  • Able to lift and carry loads of up to 75lbs including ladder.
  • Ability to work with basic hand tools and other specialized equipment with training.
  • Operate and maintain company vehicle/equipment safely and professionally.
  • Valid driver's license/satisfactory driving record.
  • Willingness to work as a team and independently.
Benefits
  • 80% of Medical premiums paid for by the company.
  • Company-paid Disability and Life insurance.
  • EAP (Employee Assistance Program).
  • 401(k) company match dollar for dollar up to 6%.
  • Equipment and resources provided on day one.
  • Opportunities for advancement.
  • Professional development programs.
  • Associate perks and discounts.
  • Discounted MetroNet service in our serviceable area.