Desktop Support Technician

7 days ago


Lincoln, Nebraska, United States Ameritas Full time
About the Role

Ameritas is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our employees, ensuring that their IT needs are met in a timely and professional manner.

Key Responsibilities
  • Provide technical support for desktops, laptops, printers, and other IT equipment
  • Install, configure, and troubleshoot hardware and software issues
  • Document and track incidents and service requests using our IT service management tool
  • Collaborate with other teams to resolve complex technical issues
  • Develop and maintain knowledge of IT systems, software, and hardware
  • Stay up-to-date with the latest IT trends and technologies
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in IT support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of IT systems, software, and hardware
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Collaborative team culture


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