Client Support Services Coordinator

2 weeks ago

Lincoln, Nebraska, United States University of Nebraska Full time

Position Overview

The University of Nebraska is recognized as one of the leading employers in Nebraska, dedicated to fostering a work environment that encourages both personal and professional growth. By becoming part of our team, you will have the opportunity to make a significant impact within the University community and contribute to Nebraska's economy.

Employee Benefits
We prioritize our employees by offering a comprehensive benefits package that includes:

  • Paid vacation and sick leave
  • Medical, dental, and vision insurance
  • No-cost life insurance
  • Employee Assistance Program
  • Exclusive discounts for staff
  • Opportunities for continuous improvement and innovation
  • Professional development through training and education
  • A commitment to a diverse and inclusive workplace

Role Responsibilities
The Client Services Support Specialist is responsible for delivering technical and user support in a help desk environment for a moderately complex computing ecosystem. Under the guidance of senior technical personnel, this role encompasses a wide range of user support services, including:
  • PC support
  • Training and troubleshooting
  • Network support

This position will assist the University community and the Student Affairs department by providing exemplary support through the application and promotion of industry-standard tools. Responsibilities also include:
  • Researching and testing innovative technologies
  • Documenting processes
  • Tracking inventory
  • Writing reports
  • Providing hardware and software support for various devices
  • Conducting training sessions

Collaboration with other IT professionals, including networking, security, and endpoint management, is essential to offer consultations and recommendations from the product and service catalog maintained by Information Technology Services for Student Affairs. This role may require on-call and after-hours work.

Diversity and Inclusion
The University of Nebraska-Lincoln is committed to attracting and retaining a high-performing and diverse workforce. We value and respect the differences among our employees to better meet the needs of the diverse populations we serve. The university promotes a collaborative work environment where all individuals can participate and contribute to their fullest potential.

Qualifications
Minimum Required Qualifications:
Relevant coursework or specialized training beyond high school; equivalent experience will be considered. A minimum of two years of experience in desktop and/or helpdesk support is required. Candidates should possess:
  • Thorough knowledge of Microsoft Windows and/or Apple macOS operating systems
  • Experience with software application administration and hardware
  • Strong communication skills, both written and verbal
  • Ability to work collaboratively and independently
  • Excellent organizational skills and the ability to manage multiple priorities

Preferred Qualifications:
Experience in technology research and development, as well as vendor management, is preferred. Nationally recognized IT certifications are also advantageous.

Additional Information
Criminal history background check is required. This position is full-time and may require on-call, after-hours work.

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