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IT Support Technician I

2 months ago

Lincoln, Nebraska, United States City of LincolnLancaster County, NE Full time
Salary: $37.16 Hourly

Location: Lincoln, NE

Job Type: Full time/probationary or status

Department: Finance Department

Division: Information Services

Job Overview

The City of Lincoln and Lancaster County Information Services Team is committed to providing innovative solutions and outstanding service to our clients. We prioritize a culture of growth and development, offering every team member the chance to enhance their career and achieve their full potential.

We are currently looking for an IT Support Technician I to become part of our expanding team. This role presents an excellent opportunity to develop IT customer service and technical skills in a supportive environment with extensive experience. In this position, you will deliver technical assistance and support to our clients, ensuring that systems operate smoothly and effectively.

Why Join Our Team?
  • Career Advancement: We invest in our employees' futures. You'll have access to training programs and certifications to facilitate your growth and career progression.
  • Continuous Learning: We encourage ongoing education. Opportunities to develop skills and stay abreast of the latest technologies are available.
  • Collaborative Environment: Work alongside a team of seasoned professionals dedicated to your success.
  • Competitive Pay: We offer a competitive salary complemented by an excellent benefits package.
Key Responsibilities

  • Address customer inquiries and provide prompt technical support.
  • Install, configure, and maintain Microsoft Windows systems and applications.
  • Identify and resolve technical issues related to computer systems, software applications, and peripheral devices.
  • Collaborate with senior team members on intricate technical challenges.
  • Follow up with clients to ensure technical issues are resolved satisfactorily.
  • Ability to lift up to 50 pounds.
Essential Skills and Qualifications

  • Fundamental knowledge of networking principles and operating systems.
  • Ability to convey technical information effectively to non-technical personnel.
  • Customer-service oriented.
  • Hands-on problem-solving skills.
  • Strong communication and customer service abilities.
  • Capacity to work independently and collaboratively.
  • Experience with Microsoft 365 and Intune is a plus but not mandatory.
Minimum Qualifications

Associate degree in computer science or a related field, along with six months of experience in using computer equipment; or any equivalent combination of training and experience.

We value each employee at the City of Lincoln and demonstrate this by offering a competitive total compensation package that enhances our employees' professional and personal lives. The following benefits are available for this position:
  • Pay increases are available upon completion of the new employee probationary period, and annually thereafter based on performance.
  • We promote a healthy work-life balance by providing vacation and sick leave, paid holidays, and personal convenience days.
  • All medical, dental, and vision benefits for you and your family commence the first of the month following hire.
  • Paid Parental Leave and Employee Assistance Programs are also available.
  • Optional benefits include Flexible Spending Accounts, Voluntary Plans, Supplemental Term Life, and Deferred Compensation Plans.