Vice President, Issue Management Oversight

5 hours ago

Tampa, Florida, United States Citigroup Inc Full time
Job Summary

The Vice President, Issue Management will report to the Senior Vice President, Risk and Control, and work collaboratively with the Global Business & Risk Controls Team and key stakeholders across the bank to develop, redesign, and apply emerging and new controls and control frameworks to our legacy environment. This role will involve supporting Senior Vice Presidents and Directors within the group in efforts to review select end-to-end business processes and implement enhancements to the process and control environment.

Key Responsibilities
  • Contribute to an effective enterprise-wide issue management program, including robust root cause analysis, gap analysis, timely remediation, and effective ongoing governance and reporting.
  • Support an effective issue remediation, providing thoughtful and critical challenge when needed, to help facilitate the design and implementation of automated controls/solutions and metrics wherever possible.
  • Lead tasks related to business requirement, ensuring timely and efficient execution resulting in high-quality output for specific projects.
  • Responsible for business process review team coordination, communication of key risks to completion, and output documentation.
  • Builds and guides the development of concise presentations for review by senior members of the team.
  • Consumes complex business information quickly and synthesizes in an efficient manner.
  • Evaluates business processes for efficiency and proper controls with the assistance of the Senior Vice President and Director.
  • Develops high-quality relationships with key stakeholders across the organization.
  • Anticipates next steps and challenges, where possible, to avoid delays or other pitfalls.
  • Applies critical thought in evaluating business problems, articulates problem statements concisely, and guides the development of logical and pragmatic control recommendations and issue resolutions.
Qualifications
  • Degree from a top-tier academic institution.
  • 6-10 years of working experience, preferably in financial services.
  • Ability to multi-task and be dynamic across a number of priorities.
  • Demonstrated experience in guiding deliverables and recommendations and taking initiative on projects or team tasks.
  • Highly organized with an ability to keep other team members organized and on task.
  • Track record of success in completing assigned tasks in a timely, high-quality manner.
  • Capable of driving outcomes independently and escalating issues as encountered.
  • Excellent communication skills and the ability to interact with colleagues across disparate businesses, regions, and cultures.
  • Experience in development of control frameworks, risk frameworks, controls development across business processes or technology, possibly in a consulting or strategy role.
  • Proficient with Microsoft Office suite, amongst other business applications.
  • Demonstrated ability to work collaboratively within and across project teams, functional and business units.

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