Customer Support Specialist

2 weeks ago


Hershey, Pennsylvania, United States Chico's FAS Full time
POSITION SUMMARY:

The Customer Support Specialist plays a vital role in fostering a customer-centric sales environment where our fundamental values guide all retail activities.

This is accomplished through various operational tasks, including inventory management, product handling, and maintaining an organized stockroom. We are passionate about our work and believe that our team is the best place to develop skills and advance in your career.


KEY RESPONSIBILITIES:

Operational Excellence
  • Manages merchandise processing, ensuring items are stored, labeled, and easily accessible for restocking the sales area, while optimizing storage space.
  • Ensures timely merchandising and representation of new products.
  • Accurately enters all receiving documents into the inventory system and reconciles invoices with received items as necessary. Completes store-to-store transfers and locate requests efficiently.
  • Processes visual merchandising materials, props, and signage promptly, and organizes stockroom supplies such as hangers and sign holders.
  • Participates in pricing adjustments and markdowns.
  • Notifies management regarding cash supply requirements.
  • Assists with visual directives, including store layouts, window displays, and signage placement as instructed.
  • Contributes to maintaining the cleanliness and organization of the boutique.

Customer Engagement
  • Embodies and promotes the principles of Exceptional Personal Service (EPS), ensuring a seamless omni-channel experience for customers.

Team Collaboration and Development
  • Encourages a collaborative approach to problem-solving.
  • Actively seeks personal growth opportunities and welcomes constructive feedback.

Additional responsibilities may be assigned as needed. This role may exist across various brands, and specific duties may differ accordingly.


QUALIFICATIONS:
  • High school diploma or equivalent.
  • Prior experience in stock management or cashier roles is preferred.
  • Must be at least 18 years old.
  • Strong communication and customer service skills.
  • Excellent organizational abilities and capacity to multitask in a dynamic environment.
  • Able to adapt to technology utilized by the company.
  • Must be capable of standing for the majority of the shift.
  • Ability to work efficiently within set timelines.
  • Demonstrates teamwork and collaboration.
  • Familiarity with visual merchandising and product placement techniques is a plus.
  • Ability to communicate effectively with customers, associates, and management.
  • Regular attendance is crucial to ensure adequate staffing to meet company goals. Flexibility to work evenings, weekends, and holidays is required.

PHYSICAL DEMANDS:
  • Constant walking/standing for a significant portion of the shift.
  • Occasional lifting of up to 50 lbs. for a portion of the shift.
  • Frequent climbing as part of job duties.

We are continually looking for talented individuals to join our retail teams. When positions become available, we will review applications to find suitable matches for our requirements.

We are committed to providing accommodations for applicants with disabilities during the application process. Please reach out for assistance if needed.



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