Current jobs related to Customer Care Specialist - Hershey, Pennsylvania - Penn State College of Medicine

  • Barista - Customer Service Specialist

    1 week ago

    Hershey, Pennsylvania, United States The GIANT Full time

    Customer Service SpecialistAt The GIANT Company, we're passionate about building strong families and healthy communities. As a Barista - Customer Service Specialist, you'll play a key role in delivering exceptional customer experiences in our retail stores.Your primary responsibilities will include providing top-notch customer service, recommending products,...

  • FT Lead Coffee Barista

    2 weeks ago

    Hershey, Pennsylvania, United States The GIANT Full time

    Customer Experience SpecialistAt The GIANT Company, we're passionate about delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a key role in ensuring our customers receive the best possible service. Your responsibilities will include:Welcome and connect with each customer, providing personalized recommendations and...

  • Wound Care Specialist

    2 weeks ago

    Hershey, Pennsylvania, United States PennState Health Full time

    Job Title: Wound Care SpecialistPennState Health is seeking a highly skilled Wound Care Specialist to join our team in Hershey, Pennsylvania.About the Role:As a Wound Care Specialist, you will be responsible for providing clinical expertise and establishing standards of nursing practice for the care and management of both pediatric and adult ostomy care and...

  • Residential Care Specialist

    2 weeks ago

    Hershey, Pennsylvania, United States Apis Services, Inc. Full time

    Join Our Team as a Residential SpecialistWe are seeking dedicated and compassionate individuals to join our team as Residential Specialists. As a Residential Specialist, you will play a vital role in supporting individuals with intellectual and developmental disabilities to live a meaningful and fulfilling life.Responsibilities:Assist with daily living...

  • Residential Care Specialist

    2 weeks ago

    Hershey, Pennsylvania, United States Apis Services, Inc. Full time

    Join Our Team as a Residential SpecialistWe are seeking dedicated and compassionate individuals to join our team as Residential Specialists. As a Residential Specialist, you will play a vital role in supporting individuals with intellectual and developmental disabilities to live a meaningful and fulfilling life.Responsibilities:Assist with daily living...

  • Pediatric Care Specialist

    2 weeks ago

    Hershey, Pennsylvania, United States Penn State Health Full time

    Penn State Health: A Leader in Pediatric CareWe are seeking a highly skilled Child Life Specialist to join our team at Penn State Health. As a Child Life Specialist, you will play a critical role in supporting the educational, developmental, emotional, and therapeutic needs of pediatric patients and their families.Key Responsibilities:Assess and develop...

  • Wound Care Specialist

    2 weeks ago

    Hershey, Pennsylvania, United States PennState Health Full time

    Job Title: Wound Care SpecialistPenn State Health is seeking a highly skilled Wound Care Specialist to join our team. As a Registered Nurse with expertise in wound care and ostomy management, you will be responsible for providing clinical guidance and establishing standards of nursing practice for the care and management of patients with skin and wound...

  • Residential Care Specialist

    2 weeks ago

    Hershey, Pennsylvania, United States Apis Services, Inc. Full time

    Join Our Team as a Residential SpecialistWe are seeking a compassionate and dedicated Residential Specialist to join our team at Apis Services, Inc. Our goal is to provide high-quality support services to individuals with intellectual and developmental disabilities, enabling them to live a meaningful and fulfilling life.Responsibilities:Assist with daily...

  • Medical Care Specialist

    2 weeks ago

    Hershey, Pennsylvania, United States OneStaff Medical Full time

    THE ROLE:As a Medical Care Specialist with OneStaff Medical, you will play a vital role in assisting patients with medical problems related to the blood vessels, heart, and lungs. Your expertise will be essential in interviewing and examining patients with breathing or cardiopulmonary disorders, providing emergency care to those suffering from heart attacks,...

  • Physician Assistant Critical Care Specialist

    2 weeks ago

    Hershey, Pennsylvania, United States Penn State Health Full time

    Job SummaryPenn State Health is seeking a highly skilled Physician Assistant Critical Care Specialist to join our team. As a critical care specialist, you will work collaboratively with our multidisciplinary healthcare team to provide exceptional patient care in our hospital setting.Key ResponsibilitiesAssess and manage the care of acute and complex...

  • Pediatric Care Specialist

    2 weeks ago

    Hershey, Pennsylvania, United States Penn State College of Medicine Full time

    Job Summary: We are seeking a highly skilled Pediatric Care Specialist to join our team at Penn State Health. The successful candidate will be responsible for assessing, developing, and implementing psychosocial interventions that support the educational, developmental, emotional, and therapeutic needs of pediatric patients and their families.Key...

  • Pediatric Nurse

    7 days ago

    Hershey, Pennsylvania, United States PennState Health Full time

    Pediatric Care Specialist Job DescriptionWe are seeking a highly skilled Pediatric Care Specialist to join our team at PennState Health. As a Licensed Practical Nurse (LPN), you will provide direct and individualized nursing care to an assigned group of patients under the direction of a registered nurse or provider.Key Responsibilities:Observe, report, and...

  • Medical Assistant

    7 days ago

    Hershey, Pennsylvania, United States Penn State College of Medicine Full time

    Patient Care Specialist OpportunityPenn State Health is seeking a skilled Medical Assistant to join our team as a Patient Care Specialist. As a member of our healthcare team, you will provide routine care under the supervision of a provider to meet patient and provider needs within the scope of Medical Assistant Certification or Registration as outlined by...

  • Registered Nurse

    4 weeks ago

    Hershey, Pennsylvania, United States PennState Health Full time

    Job Title: Registered Nurse - Wound Care SpecialistWe are seeking a highly skilled Registered Nurse to join our team as a Wound Care Specialist. As a key member of our healthcare team, you will be responsible for providing expert care and management of patients with ostomies, skin, and wound management issues.Responsibilities:Provide clinical expertise and...

  • Customer Information Specialist

    2 months ago

    Hershey, Pennsylvania, United States Penn State College of Medicine Full time

    Penn State College of Medicine Location: United States Work Type: PRN FTE: 0.001 Shift: Varied Hours: 8 hours SUMMARY OF POSITION: The role involves delivering exceptional customer service to individuals seeking information or access to the institution. This includes welcoming patients, family members, staff, and visitors in a manner that reflects care...

  • Nurse Specialist

    2 weeks ago

    Hershey, Pennsylvania, United States PennState Health Full time

    PennState Health is seeking a highly skilled Nurse Specialist to join our Neonatal Intensive Care Unit (NICU) team in Hershey, Pennsylvania. As a key member of our nursing staff, you will be responsible for providing exceptional patient care to critically ill newborns and their families.Job SummaryThe Nurse Specialist will assess, plan, implement, and...

  • Nurse Care Specialist

    7 days ago

    Hershey, Pennsylvania, United States Penn State Health Full time

    Job Summary: We are seeking a skilled Nurse Care Specialist to join our Medical Surgical team at Penn State Health. As a Registered Nurse, you will be responsible for assessing, planning, implementing, and evaluating nursing care to a designated group of patients with and without telemetry. The ideal candidate will have experience in Medical Surgical Nursing...

  • Respiratory Therapist

    2 weeks ago

    Hershey, Pennsylvania, United States OneStaff Medical Full time

    We are seeking a highly skilled Respiratory Therapist to join our team at OneStaff Medical. As a critical care specialist, you will be responsible for providing expert care to patients with complex breathing and cardiopulmonary disorders.Key responsibilities include:Conducting thorough assessments and developing individualized treatment plansProviding...

  • Mental Health Care Specialist

    2 weeks ago

    Hershey, Pennsylvania, United States Fcs Co Full time

    Job Opportunity: Fcs Co is seeking a highly skilled Patient Care Specialist to join our team in Hershey, PA. This is a full-time position in our Outpatient Clinic, offering a competitive salary and benefits package.Key Responsibilities:* Provide high-quality patient care and support to individuals with mental health needs* Collaborate with our...

  • Medical Assistant

    2 weeks ago

    Hershey, Pennsylvania, United States Penn State College of Medicine Full time

    Patient Care Specialist OpportunityPenn State Health is seeking a skilled Medical Assistant to join our team at Hershey Medical Center. As a Patient Care Specialist, you will play a vital role in providing routine care to patients under the supervision of a provider. This is an excellent opportunity to work in a dynamic and supportive environment, where you...

Customer Care Specialist

2 months ago

Hershey, Pennsylvania, United States Penn State College of Medicine Full time
Penn State College of Medicine - Penn State Health Corporation

Location: United States
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: Monday - Friday, 8:00 AM - 4:30 PM, every 5th weekend
Recruiter Contact: Not specified

SUMMARY OF POSITION:

As a key member of the Penn State Health team, you will provide an exceptional experience for patients and healthcare providers. You will serve as the initial point of contact for various patient inquiries, including scheduling, registration, access to services, and appointment confirmations. This role requires you to deliver comprehensive telephone support from early morning to late evening throughout the year, covering multiple inbound call queues that facilitate the operations of the entire healthcare system. Your role will involve utilizing outstanding customer service skills through both phone and electronic communication. You will be responsible for efficiently processing a diverse range of calls by identifying the caller's needs, assisting them, or directing them to the appropriate department for further assistance. It is essential to ensure that all calls are handled accurately and promptly while maintaining departmental efficiency.

MINIMUM QUALIFICATIONS:
  • High School Diploma is required.
  • At least 1 year of relevant experience is required.
  • Ability to successfully complete a hands-on training program covering all necessary phone applications and software used in daily operations is required.
KNOWLEDGE, SKILLS, & ABILITIES:
  • Proficient knowledge of departmental processes, procedures, and software applications supporting daily operations.
  • Exceptional service excellence in all interactions with patients, partners, and team members.
  • Strong customer service, communication, problem-solving, and computer skills.
  • Effective oral and written communication skills, decision-making abilities, and resilience.
  • Critical thinking skills and sound judgment under pressure.
  • High professional and ethical standards.
  • Ability to acquire and maintain knowledge of policies and procedures related to scheduling, referrals, and location information.
PREFERRED QUALIFICATIONS:
  • Experience in word processing, scheduling, call center operations, or familiarity with medical terminology is preferred.
  • Experience in a high-volume call center environment is preferred.
WHY PENN STATE HEALTH:

Penn State Health provides outstanding opportunities for professional growth, exposure to a diverse patient population, and the chance to deliver personalized, innovative care to the community.

For more information:

Penn State Health offers a comprehensive benefits package, including medical, dental, and vision coverage with no waiting period, as well as a Total Rewards Program featuring:
  • Employee Wellness: Programs and fitness discounts.
  • Generous Time Off: Paid time off, personal time, and parental leave.
  • Retirement and Security: Retirement plans, life insurance, and identity theft protection.
  • Competitive Compensation: Competitive pay and tuition reimbursement.
  • Support Services: Access to HR solutions and employee development resources.
WHY PENN STATE HEALTH CORPORATION?

Join one of the leading healthcare systems in the nation, where you can make a significant impact through various operational, clinical, and nonclinical roles. As Penn State Health evolves, we are dedicated to hiring passionate individuals committed to providing exceptional support across our integrated health system.

We encourage continuous education and professional development, offering numerous opportunities for career advancement.

YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. Experience state-of-the-art facilities, endless learning opportunities, and a culture of excellence at Penn State Health.

This job description serves as a general outline of duties and is not exhaustive of all responsibilities associated with the position. All candidates selected for this role will undergo a background check relevant to the responsibilities of the position.

Penn State Health is committed to diversity among our faculty and staff, believing that diverse perspectives and experiences enhance our workplace. We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, sexual orientation, veteran status, and family medical or genetic information.

Union: Non-Bargained