Service Coordinator

4 weeks ago


Smithfield, Rhode Island, United States Renewal By Andersen Full time

Job Summary

We are seeking a highly organized and empathetic Service Coordinator to join our team at Renewal by Andersen. As a Service Coordinator, you will be responsible for answering incoming phone calls, scheduling service visits, and providing exceptional customer service.

Key Responsibilities

  • Answer incoming phone calls and schedule service visits
  • Assess customer needs over the phone and gather necessary information
  • Schedule services with homeowners and technicians
  • Quote parts and labor costs for non-warranty services
  • Verify payment for billable orders
  • Enter notes and scan service orders into customer files
  • Document customer contact through RForce

Requirements

  • Considerable experience in customer service
  • Highly organized and empathetic
  • High School Diploma or equivalent
  • Excellent communication skills
  • Ability to work with team members
  • Proficient in Excel and MS Office Suite

What We Offer

  • Medical Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Telehealth
  • Prescription drug Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance / AD&D
  • Short-term disability Insurance (STD)
  • Long-term disability Insurance (LTD)
  • Parental Leave
  • Voluntary Critical Illness Insurance
  • Voluntary Accident Insurance
  • Teammate Assistance Plan
  • Paid Volunteer Time
  • 401k with 50% match
  • Tuition Reimbursement

Pay Range

$2- $25/hr + Monthly bonus


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