Client Scheduling Coordinator

6 days ago


Smithfield, Maine, United States Home Hope and Healing- Administrative Full time
Job Summary

Home Hope and Healing is seeking a Client Scheduling Representative to join our administrative team. As a key member of our care team, you will be responsible for ensuring positive customer service and accurate communication with clients and staff.

Key Responsibilities
  • Coordinate schedules for new and existing clients and field staff to ensure timely and efficient service delivery.
  • Collaborate with the care team to place staff and clients with the right fit, promoting a positive and supportive environment.
  • Engage in problem-solving and conflict resolution, working closely with the care team and management to find effective solutions.
  • Provide excellent customer service, responding to client inquiries and concerns in a timely and professional manner.
  • Rotate after-hours on-call phone coverage, ensuring 24/7 support for our clients and staff.
Requirements
  • Customer service experience in a healthcare setting, preferably with a focus on home healthcare or personal support services.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
  • Good computer skills, including proficiency in MS Office and electronic medical records.
  • Reliable and flexible, with a strong work ethic and commitment to delivering exceptional service.
Benefits

Home Hope and Healing offers a comprehensive benefits package, including paid time off, 401(k) retirement plan, and employer-paid life insurance. We also offer dental and vision insurance, health insurance with a generous employer contribution, and flexible spending accounts. Additionally, we provide a range of supplemental insurance plans and a free digital program supporting employee health and wellbeing.

To apply, please visit our website at www.homehopeandhealing.com and select the job posting for Client Scheduling Representative. Complete the pre-screen questions and submit your application, following the prompts to finish the process. If you have any questions or would like to learn more, please call 207-250-0636.

Home Hope and Healing is an equal opportunity employer.



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