Patient Access Coordinator

4 weeks ago


Smithfield, North Carolina, United States UNC Health Full time

Job Summary: We are seeking a highly organized and detail-oriented Patient Access Coordinator to join our team at UNC Health. As a Patient Access Coordinator, you will play a critical role in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems.

Key Responsibilities:

  • Verify key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
  • Schedule all new and follow-up patient appointments as required.
  • Communicate cancellations to provider as necessary.
  • Complete and document all governmental, regulatory, financial, and contractual forms in accordance to procedure.
  • Utilize price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
  • Meet departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
  • Actively participate in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections.

Requirements:

  • High School Diploma or GED
  • Two (2) years of customer service and/or clerical experience

About UNC Health: UNC Health is a private, fully-owned subsidiary of UNC Health Care System. We are an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.



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