Senior Manager, Fulfillment Operations

4 weeks ago

Smithfield, Rhode Island, United States Fidelity TalentSource LLC Full time

Job Description:

The Role

We are seeking a Senior Manager, Fulfillment & Production who will drive operational excellence and encourage collaboration. If you have a strategic mindset and an interest in managing sophisticated processes, we want to hear from you.

Here is what we are looking for:

  • Operational Leadership: Drive team performance in managing daily operations.
  • Drive Team Projects: Coordinate and oversee team projects, ensuring timely and efficient completion.
  • Optimize Systems: Maintain version control and content management systems, continuously improving our processes and ensuring seamless operations.
  • Cultivate Relationships: Champion collaborative partnerships with internal and external business partners, ensuring high-quality standards and timely resolution of any issues.
  • Facilitate Critical Communications: Facilitate direct mailings and statement communication with vendors, ensuring quality and service level agreements are met.

The Expertise and Skills You Bring

  • Educational Background: Bachelor s degree or equivalent work experience.
  • Technical Proficiency: Proficiency in Microsoft Office, with intermediate Excel skills being a plus.
  • Communication Skills: Excellent verbal and written communication skills to effectively convey ideas and collaborate with team members.
  • Organizational Skills: Outstanding organizational, project management, and time management abilities to handle multiple tasks efficiently.
  • Leadership: Demonstrated leadership within collaborative teams, driving successful project outcomes and encouraging a positive team environment.
  • Content Management Systems: Proficiency in content management systems and sales enablement tools.
  • Collaboration: Ability to work collaboratively with cross-functional teams to achieve common goals.
  • Continuous Improvement: Implement data-driven improvements to enhance team initiatives.
  • Print Production and Mailing Services: Technical knowledge of the manufacturing process involved in print and mail.

The Team

Come join the Digital Engagement & Martech Solutions team within Fidelity Institutional and Asset Management Marketing. Our team is a dynamic and innovative group dedicated to enhancing our digital presence and using marketing technology to drive business growth. Each team member brings their unique perspectives and expertise, collaboratively working towards our shared business objectives. In this role, you will facilitate the alignment of Sales Enablement and Content Management Systems with our organization roles.

Ready to make an impact? Apply now and be part of a team that values innovation, collaboration, and excellence.

Certifications:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com. Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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