Front Desk Associate

7 days ago


Duluth, Minnesota, United States Sherman Associates Full time
Job Title: Front Desk Associate

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Sheraton Duluth Hotel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Provide warm and welcoming greetings to guests upon arrival
  • Register and book guests, verifying reservation details and ensuring accurate credit information
  • Operate kiosk systems to assist guests with various transactions
  • Answer inbound calls in a professional and courteous manner
  • Offer expert knowledge of hotel facilities and local attractions to enhance guest experiences
  • Process payments and maintain accurate records of guest transactions
  • Restock and maintain the cleanliness of retail areas
  • Issue luggage claims and assist with guest luggage as needed
  • Take pride in maintaining the overall appearance and cleanliness of the hotel
  • Respond to guest complaints in a respectful and professional manner
Requirements:
  • 1-2 years of experience in a public contact position
  • Customer service experience in the hospitality industry preferred
  • Basic computer knowledge and proficiency in Microsoft Office
  • A passion for delivering exceptional guest experiences and a commitment to the mission and values of Sherman Associates
Benefits:
  • Fully paid short-term disability insurance
  • Fully paid life insurance
  • Fully paid employee assistance program
  • Fully vested 401(k) company match program
  • 9 paid holidays
  • Starbucks and hotel discounts
  • Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.



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