Front Desk Associate
7 days ago
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at the Sheraton Duluth Hotel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities:- Provide warm and welcoming greetings to guests upon arrival
- Register and book guests, verifying reservation details and ensuring accurate credit information
- Operate kiosk systems to assist guests with various transactions
- Answer inbound calls in a professional and courteous manner
- Offer expert knowledge of hotel facilities and local attractions to enhance guest experiences
- Process payments and maintain accurate records of guest transactions
- Restock and maintain the cleanliness of retail areas
- Issue luggage claims and assist with guest luggage as needed
- Take pride in maintaining the overall appearance and cleanliness of the hotel
- Respond to guest complaints in a respectful and professional manner
- 1-2 years of experience in a public contact position
- Customer service experience in the hospitality industry preferred
- Basic computer knowledge and proficiency in Microsoft Office
- A passion for delivering exceptional guest experiences and a commitment to the mission and values of Sherman Associates
- Fully paid short-term disability insurance
- Fully paid life insurance
- Fully paid employee assistance program
- Fully vested 401(k) company match program
- 9 paid holidays
- Starbucks and hotel discounts
- Charitable giving strategy with corporate match
Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.
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