Patient Care Advocate

3 days ago


Pittsburgh, Pennsylvania, United States Blink Health Full time
About the Role

Blink Health is a healthcare technology company that builds innovative products to make prescriptions accessible and affordable to everyone. As a Patient Care Advocate, you will play a critical role in supporting our mission by providing exceptional patient care and ensuring seamless access to our services.

Key Responsibilities
  • Perform patient outreach to conduct enrollment, benefits coordination, financial assistance assessment, insurance verification, and arrange delivery
  • Provide patient care to accurately support pharma programs and triage to a pharmacist when required
  • Place outbound phone calls to resolve routine and new issues with patients, doctors, and insurers
  • Document all call information and data discovery according to operating procedures
  • Utilize proper escalation channels to meet patient needs and resolve open issues
  • Research required information using available resources
  • Maintain confidentiality of patient and proprietary information
  • Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
  • Work collaboratively and cross-functionally between management, the pharmacy, compliance, and engineering
Requirements
  • High school diploma or GED required, Bachelor's degree strongly preferred
  • Customer service or inbound call center experience required
  • Appropriate industry experience is necessary
  • Strong verbal and written communication skills
  • Sound technical skills, analytical ability, good judgment, and strong operational focus
  • A passion for providing top-notch patient care
  • Ability to work with peers in a team effort and cross-functionally
  • Strong technical aptitude and ability to learn complex new software
Why Blink Health?

We are a healthcare technology company that deeply impacts our customers and provides services across a massive population. At Blink Health, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.


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