Technical Support Specialist Intern
9 hours ago
We are seeking a Technical Support Specialist Intern to join our team at ABB. As a Technical Support Specialist Intern, you will provide technical support via phone and email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs).
Key Responsibilities- Provide technical support via phone and email for common problems related to the application of LV VFDs.
- Analyze problems and initiate effective measures for their solution.
- Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction.
- Participate proactively in contributing feedback to the Quality department regarding product quality issues.
- Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost control objectives.
- Maintain communication with other departments to stay abreast of product release and updates.
- Maintain technical competence in troubleshooting and repair of VFDs.
- Enter each reportable case as applicable in the Salesforce Case Management System.
- Provide adequate notes in the case for each call.
- Currently enrolled in a bachelor's or master's degree program in electrical engineering in the United States.
- Intern must have reliable transportation to and from the worksite.
- Must be legally authorized to work in the United States without company sponsorship now and in the future.
- Utilize critical thinking skills to analyze complex situations and develop strategic solutions.
- Effectively organize and prioritize tasks to meet deadlines.
- Demonstrate the ability to handle multiple tasks simultaneously without compromising quality.
- Collaborate with team members to convey ideas, share information, and provide updates on project progress.
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.
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