Information Technology Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Information Technology Support Specialist to join our team at IEWC US. As an IT Help Desk Professional, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless experience with our computerized systems.
Key Responsibilities:- Technical Support: Serve as the primary point of contact for users experiencing hardware, software, and telephone system issues. Troubleshoot and resolve problems in a timely and efficient manner.
- User Administration: Handle day-to-day user administration on all systems, including the telephone system, to ensure that users have access to the resources they need.
- Equipment Maintenance: Troubleshoot equipment problems and coordinate with maintenance vendors to resolve issues.
- System Maintenance: Maintain PC images and update/deploys them as needed to ensure that our systems are up-to-date and running smoothly.
- Hardware and Software Recommendations: Provide recommendations for hardware and software to meet the business needs of IEWC US.
- Professional Development: Stay current with application updates and industry trends to maximize IEWC US's investment in computerized systems.
- Education: Preferred college student actively pursuing a Bachelor's degree or an associate's degree in Information Technology.
- Skills: Highly motivated, self-directed individual capable of working under pressure within tight time frames. Possess a high level of initiative and energy, an enthusiasm for learning, and the capability to work with minimal supervision.
- Abilities: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables.
IEWC US is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a work environment that is free from discrimination and harassment.
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