Technical Product Support Engineer

6 hours ago


New Berlin, Wisconsin, United States Abb Holdings Inc Full time
Job Title: Technical Product Support Engineer

At ABB, we are dedicated to addressing global challenges and empowering everyone to create sustainable solutions. As a Technical Product Support Engineer, you will play a crucial role in providing technical expertise and support to our customers and internal teams.

Key Responsibilities:
  • Provide technical support via phone and email for common problems related to the wind converter application of LV and MV Variable Frequency Drives (VFDs), and generators installed in onshore wind turbines.
  • Lead technical investigation of issues within the wind application of ABB Converters and Generators, coordinating the local and global support team for the customer to track issues to resolution.
  • Analyze problems and initiate effective measures for their solution. Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction.
  • Provide technical project support for large scale repower projects, technical issue tracking, working alongside the customer to troubleshoot and diagnose issues within the different configuration of wind converter systems.
Requirements:
  • Bachelor's degree in Engineering (Electrical preferred) and 10+ years' experience in the wind converter application of Low Voltage Drives and Medium Voltage Drives required.
  • Exceptional technical application and technical communication skills.
  • Experience in the drives commissioning and failure analysis is critical for success in this role.
  • Knowledge of SAP/BOL/Salesforce is beneficial.
What We Offer:
  • Evolve in your career through trainings and our Open Job Market.
  • Get exposed to cutting-edge technology in Motion and have a visible impact on the future.
  • Work in a company with a strong technology legacy and deeply rooted in local communities.


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