Technical Support Specialist

2 weeks ago


New Berlin, Wisconsin, United States Steelwrist Full time
About the Role

We're seeking a talented and enthusiastic Junior Support Technician to join our North American team at Steelwrist. As a key member of our support team, you'll play a vital role in providing technical assistance to our customers and dealerships.

Key Responsibilities
  • Provide basic technical support via phone and email, assisting with troubleshooting and product questions
  • Work alongside our experienced team to learn about Steelwrist's advanced products and systems
  • Assist with daily operations, spare parts, warranty administration, and quality improvements
  • Organize your daily tasks, stay connected with the team, and help ensure smooth customer operations
  • Occasionally travel, including an introduction trip to our headquarters in Sweden for training
What We Offer
  • Comprehensive training to develop your technical skills
  • Supportive team environment with opportunities to grow your career
  • Competitive salary and benefits, including 401K and health insurance
  • A modern, clean, and safe working environment at our North American HQ in Newington, CT
  • Flexible working hours and opportunities for professional development
  • The chance to work with innovative technology and make a real impact on the construction industry
Requirements
  • Strong interest in technology and machinery
  • Good communication skills and a positive, customer-focused attitude
  • Willingness to learn new technical skills and adapt to different situations
  • Basic understanding of Microsoft Office/Google Workspace
  • Ability to stay organized and work under your own initiative


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