Senior Technical Writer/Documentation Specialist

2 months ago


New Berlin, Wisconsin, United States Quad Full time
Job Title: Senior Technical Writer/Documentation Specialist

Quad is seeking a highly skilled Senior Technical Writer/Documentation Specialist to join our team. As a key member of our documentation team, you will play a crucial role in creating and maintaining comprehensive technical documentation for our in-store retail media platforms.

Key Responsibilities:
  • Develop and maintain technical documentation, including user manuals, installation guides, and service manuals, for Quad's systems, including hardware and software products.
  • Collaborate with cross-functional teams to gather information and ensure accuracy and completeness of documentation.
  • Partner with engineers and project managers to comprehend technical specifications and translate them into user-friendly documentation.
  • Manage documentation projects from inception to delivery, prioritizing tasks and coordinating with multiple teams to meet project deadlines.
  • Establish and uphold documentation standards, templates, and style guides to ensure consistency across all materials.
  • Conduct reviews, perform updates, and maintain iterations of existing documentation to reflect changes and updates.
  • Assist in training materials development for internal teams and clients.
  • Utilize diverse media formats, including print, digital, and video, to enhance the accessibility and understanding of documentation.
Requirements & Skills:
  • Proven experience in technical writing or documentation specialist role, with an understanding of systems integration principles and practices.
  • Strong technical foundation with the ability to understand and articulate complex hardware and software solutions.
  • Excellent written and verbal communication skills, with the ability to decipher and communicate complex technical concepts clearly and concisely.
  • Excellent writing, editing, and proofreading skills with a keen attention to detail.
  • Experience in managing multiple documentation projects simultaneously in a fast-paced environment.
  • Ability to work independently and collaboratively with cross-functional teams.
  • Proficiency in documentation tools such as MadCap Flare, Adobe FrameMaker, Adobe Acrobat, MS Office, and familiarity with HTML/CSS.
Experience & Education:
  • Minimum of 7 years of experience in technical writing or documentation specialist role, with a focus on systems integration.
  • Bachelor's degree in Technical Writing, English, Computer Science, Information Technology, or a related field required.
  • Certification from the Society for Technical Communication (STC) or similar is preferred.

Quad is an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.



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