Reception and Adoption Services Coordinator

2 weeks ago


Denver, Colorado, United States MAX FUND INC Full time
Position Overview

Role Summary:
As a Reception and Adoption Services Coordinator at MaxFund, you will serve as the friendly face for all visitors and the main contact for prospective adopters. Your role is vital in connecting animals with caring families, ensuring seamless adoption experiences, and delivering outstanding customer service to every guest.

Core Responsibilities:

  • Welcome visitors with warmth and assist them with inquiries, appointments, and general information regarding the shelter.
  • Handle phone calls and emails, providing details on adoption processes, animal availability, and various shelter services.
  • Conduct assessments with potential adopters to evaluate their suitability and align them with suitable pets based on lifestyle, preferences, and compatibility.
  • Facilitate meet-and-greet sessions between adopters and animals, ensuring a safe and positive interaction for both parties.
  • Assist with the intake of new animals, including necessary paperwork, health evaluations, and temporary housing arrangements.
  • Oversee the well-being of shelter animals, including feeding, grooming, and providing enrichment activities.

Qualifications:

  • Prior experience in customer service, ideally within a retail or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to engage compassionately with individuals from diverse backgrounds.
  • Understanding of animal behavior, care, and basic medical terminology.
  • Capability to work independently as well as collaboratively within a team, demonstrating a positive attitude and adaptability to changing priorities.
  • Proficiency in computer applications, including Microsoft Office and database management systems.
  • Willingness to work weekends, evenings, and holidays as required.

Job Summary
MaxFund Adoption Center is in search of a committed and enthusiastic Reception and Adoption Services Coordinator to join our compassionate team. This position will be the initial point of contact for our clients and their cherished pets, providing exceptional customer service, managing appointments, and ensuring smooth operations within the clinic. This role necessitates a friendly demeanor, excellent communication skills, and a genuine passion for animals and their welfare.



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