Customer Service Representative

3 weeks ago


West Chester, Pennsylvania, United States Miracle-Ear Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our patients.

Key Responsibilities:
  • Manage the customer journey as the first point of contact, setting expectations and delivering a quality customer experience.
  • Schedule, screen, and confirm new appointments through inbound and outbound calling.
  • Provide customer resolution to any concerns or questions.
  • Communicate relevant customer information to the Hearing Care Professional.
  • Collect and record customer payments.
  • Maintain the customer database by updating office records.
  • Inform customers about hearing care accessory options.
  • Handle walk-ins and after-care for existing customers.
  • Participate in marketing and social media initiatives to help run office promotions.
About Miracle-Ear:

For 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customers' quality of life.

Requirements:
  • Administrative, front office, or patient care coordinator background.
  • Experience in a direct customer support role.
  • Inbound/outbound calling.
  • Appointment scheduling and quality phone etiquette.
  • Adaptable and detail-oriented, with an outgoing, positive demeanor.
  • Computer literacy, ability to accurately document and file records.
Benefits:
  • Pay: $16-$19/hour + monthly bonus opportunity.
  • Hours: M-F, 8:30am-4:30pm.
  • Continuous training, development & support.
  • Brand recognition - we're at the top of our industry.
  • Health Insurance - Medical.
  • Paid Time Off, Paid Holidays.


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