Help Desk Engineer

4 weeks ago


Washington, United States ManTech Full time
Technical Service Desk Professional Job Description

We are seeking a highly skilled and experienced Technical Service Desk Professional to join our team in Washington, DC. This is a unique opportunity for a motivated and customer-oriented individual who can work effectively in a fast-paced environment.

About the Role

As a Technical Service Desk Professional, you will be responsible for providing technical support to end-users on complex hardware, software, and network-related issues. You will also be required to:

  • May provide training and guidance to more junior help desk personnel
  • Resolves out-of-the-ordinary issues for users and works with service desk management or Tier 3 to diagnose and resolve problems
Requirements
  • A bachelor's degree in Computer Science or related field
  • A minimum of five (5) years of related experience in computer hardware, software, networking systems, and troubleshooting computer systems
  • Demonstrated experience troubleshooting and resolving issues with data storage, network connectivity, Active Directory accounts and security groups, third-party software, VDIs, desktops, thin clients, printers, scanners, fax machines, and MFDs

The estimated salary for this position is $100,000 - $130,000 per year, depending on experience. If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity.



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