Enterprise Help Desk Engineer

1 day ago

Washington, Washington, D.C., United States CODICE Full time
About the Role

We are seeking an Enterprise Help Desk Engineer to join our team. The ideal candidate will have a strong background in IT support and be able to provide top-tier technical support to clients across various locations.

The successful candidate will play a key role in delivering expert-level user support, troubleshooting complex issues, and collaborating with the development team to resolve technical problems.

Key Responsibilities:

  • Provide technical support for critical systems, including Office365, Citrix, Adobe Document Cloud, Box.com, Salesforce, VMware, Zscaler VPN, DC Child Support System, and Active Directory accounts.
  • Develop and manage Microsoft Windows system images and offer high-level engineering support for Windows-based devices.
  • Support and troubleshoot all Apple-based hardware, including iPads, iPhones, and Mac computers.
  • Coordinate warranty services for end-user hardware devices.
  • Install and resolve issues with network printing software.
  • Administer the virtual fax and network printing systems.
  • Manage Active Directory and Office365 accounts, ensuring efficient access and security.
  • Provide advanced support for cloud-based programs, including Box.com and Salesforce, assisting with user account management, troubleshooting, and system optimization.
  • Support and troubleshoot VMware environments and Zscaler VPN configurations for secure remote access.
  • Provide assistance and troubleshooting for the DC Agency System, including user support and system maintenance as needed.
  • Proactively check and maintain IT equipment in courtrooms and provide on-site technical support in Court Ante rooms, ensuring all systems are fully operational for court proceedings.
  • Maintain accuracy in service database records and update entries promptly.
  • Test and validate new equipment for deployment.
  • Support other help desk technicians as needed, providing guidance and expertise.
  • Mentor and train junior IT staff.
  • Assist in IT Security related tasks
  • Knowledge and experience in implementing Cybersecurity Frameworks
  • Perform additional tasks as assigned.

Estimated Salary: $95,000 - $125,000 per year.

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