Help Desk Service Delivery Manager

Job DescriptionAshburn Consulting, a leading IT solutions provider in the Washington, DC metropolitan area, is seeking a highly skilled Help Desk Team Lead to oversee daily help desk activities. As a key member of our team, you will be responsible for ensuring timely incident, request, and escalation management.Main Responsibilities:Oversee daily help desk...

Job OverviewWe are seeking a skilled Help Desk Manager/Contingent to lead our team in delivering exceptional IT support services. This role requires a strong leader who can oversee daily operations, manage workflows, and develop processes to improve service quality.About the RoleAs a Help Desk Manager/Contingent, you will be responsible for ensuring timely...

Job DescriptionWilliams & Connolly LLP is seeking a skilled IT professional to oversee the Help Desk operations. As a key member of our IT team, you will be responsible for managing a team of technical support specialists and ensuring seamless delivery of services to our end-users.Key Responsibilities:Oversee procedures related to help request...

About this roleWe are seeking a skilled Help Desk Manager to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Manager, you will be responsible for providing exceptional IT support services to our clients in the Legislative Branch of the U.S. Government.Key responsibilitiesTeam management: Lead a team of IT support technicians...

Job TitleHelp Desk Leadership Position at Greenberg-Larraby, Inc.About the CompanyGreenberg-Larraby, Inc. (GLI) is a renowned organization committed to delivering exceptional IT services. We are currently seeking an experienced Help Desk Leadership professional to join our team.Job SummaryWe are looking for a seasoned IT Support Manager to oversee the daily...

We are seeking a seasoned professional to lead our help desk operations in Naval District Washington, DC. As a Help Desk Operations Manager, you will oversee the management of approximately 800 customers, ensuring high levels of customer satisfaction and timely resolution of issues.The ideal candidate will have a minimum of ten years of experience in the...

About the RoleThe Enterprise Service Desk Specialist II will be responsible for troubleshooting, managing help desk support requests for IT hardware, software, and applications, and ensuring accurate documentation of issues. The Specialist will also supervise and guide support staff to ensure the highest level of service delivery.

About the JobWe are currently seeking a highly skilled Help Desk Operations Manager to join our team in Washington D.C. This role requires strong leadership and technical skills, as well as excellent communication and collaboration abilities.Key ResponsibilitiesDevelop and implement incident response protocols to enhance efficiency and effectiveness.Train...

We are seeking an experienced professional to fill the role of Help Desk Operations Supervisor at our organization. In this position, you will be responsible for overseeing the daily operations of the help desk, ensuring that all requests for support are handled in a timely and efficient manner. This role reports directly to the IT Department.About the...

Job Title: Senior Help Desk ProfessionalEstimated Salary: $70,000 - $100,000 per yearAbout the RoleCODICE is seeking an experienced Senior Help Desk Professional to join its Information Technology Section. The successful candidate will play a key role in delivering top-tier technical support to clients across on-premise and remote locations.Main...

Job OverviewTekSynap, a leading provider of IT services, is seeking an experienced Help Desk Incident Manager to join our team in Washington D.C. This role offers a competitive salary of $120,000 per year, along with a comprehensive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation...

About the RoleWe are seeking an IT Operations Manager to join our team at NEOSTEK, Inc.In this role, you will be responsible for managing a team of system engineers, network engineers, and help desk analysts.You will develop and maintain documentation and reports to ensure smooth operation of the TS/SCI information systems enclave.Key Requirements:Bachelor's...

**Job Title:** Senior Help Desk EngineerEstimated Salary:$90,000 - $120,000 per yearCODICE is seeking a seasoned Senior Help Desk Engineer to join their Information Technology Section. The successful candidate will play a key role in delivering top-tier technical support to clients across on-premise and remote locations.Key Responsibilities:Provide...

About the RoleWe are looking for an experienced Help Desk Technician to join our growing team at A3T. As a key member of our IT department, you will be responsible for providing top-notch technical support and services to our clients.

About the JobWe are looking for an experienced IT Help Desk Professional to provide top-notch technical support and services to our staff. The ideal candidate will have a strong background in computer hardware and software troubleshooting, as well as excellent communication skills.

Key ResponsibilitiesAs a Technical Service Desk Specialist at The ACI Group, Inc., you will be responsible for:Leading the Help Desk team in providing Tier 1 and Tier 2 IT Service Desk support for our clients.Oversighting the response to service requests via telephone, email, voicemail, and direct walk-ups.Troubleshooting a variety of technologies, including...

About the Role:We are seeking a Help Desk Expert to join our team at Edge. The ideal candidate will have strong technical expertise and excellent communication skills.Key Responsibilities:Provide technical support for end-users on various hardware and software platforms.Utilize the Help Desk tracking system to input details, monitor tickets, and resolve...

About the JobWe are seeking an experienced IT Help Desk Engineer to join our team at DP Solutions. As a Help Desk Engineer, you will be responsible for providing technical support to our clients, including troubleshooting, resolving technical issues, and maintaining accurate documentation of all support interactions.The ideal candidate will have a strong...

Salary: $80,000 - $110,000 per yearJob DescriptionThe Help Desk Team Lead will oversee daily helpdesk activities, ensuring timely assignment of incidents, requests, and escalations. Key responsibilities include prioritizing tickets, allocating resources, and guiding team members on ticket updates for effective customer communication. This role requires...

Job OverviewiTrust Human Capital Management is seeking skilled Help Desk Technical Assistants to join our IT support team. As a Help Desk Technical Assistant, you will provide technical assistance across three tiers of support, ensuring efficient resolution of IT issues and maintaining high levels of user satisfaction.Key responsibilities include:Providing...