Technical Support Engineer for Customer Solutions

1 week ago

Carmel, Indiana, United States Siemens Energy Full time

Customer Technical Support Engineer

Overview of the Position

In the role of Customer Technical Support Engineer, you will engage in a dynamic, customer-oriented environment. Your responsibilities will include assisting clients, addressing their inquiries, diagnosing technical challenges, and providing expert guidance. Collaborate with teams both locally and globally, utilizing both in-person and virtual communication.

Key Responsibilities

  • Assist the Siemens Energy Industrial Application steam turbine technical services sector by developing inspection protocols, analyzing results, formulating repair strategies, aiding in workshop repairs, and generating reports for current equipment.
  • Maintain updated fleet documentation to accurately reflect steam turbine and valve specifications.
  • Manage technical service inquiries by reviewing fleet information and responding to questions from both internal and external stakeholders.
  • Deliver technical support and guidance for root cause analysis.
  • Offer inspection and repair quotations to the marketing division.
  • Provide technical directives to manufacturing, supply chain management, or field service teams regarding product deviations.
  • Lead or assist in steam turbine research and development initiatives by performing calculations, ensuring timely issuance of drawings, and completing tasks within budget constraints.
  • Supply necessary modifications and information to drafting personnel to ensure accurate revisions of existing engineering drawings or the creation of new ones. Review, amend, and approve engineering documents.
  • Provide technical guidance to field teams to support turbine installation or troubleshooting efforts.
  • Engage in knowledge sharing within the organization, learning from peers and imparting your expertise.
  • Contribute to initiatives aimed at reducing costs and enhancing processes within the business.

Qualifications

  • A Bachelor of Science degree in Engineering is required, with a preference for mechanical disciplines.
  • A minimum of 3 years of relevant experience is necessary, including at least 1 year in technical engineering roles related to rotating equipment. A solid grasp of mechanical engineering principles is essential; candidates with additional experience may be considered for more advanced positions.
  • A problem-solving mindset and the ability to collaborate effectively with both internal and external partners to develop solutions.
  • Familiarity with rotating equipment products and their design.
  • Understanding of root cause analysis processes and a passion for developing customer-centric solutions.
  • Willingness to travel approximately 25%, both domestically and internationally, with the ability to obtain a passport.
  • Flexibility to work during off-hours and weekends as necessary to support continuous operations.
  • Candidates must be legally authorized to work in the United States without the need for current or future employer-sponsored work authorization.

Preferred Skills

  • Experience in the design of rotating equipment, particularly steam turbines.
  • Background in reliability, manufacturing, design, or operations related to rotating equipment.

  • Customer Support Engineer

    2 weeks ago

    Carmel, Indiana, United States Siemens Energy Full time

    Customer Technical Support Engineer Overview of the Position As a Customer Technical Support Engineer, you will engage in a dynamic and customer-focused environment. Your role involves assisting clients, addressing their inquiries, diagnosing technical challenges, and offering expert guidance. Collaborate with teams across various locations, both...

  • Technical Support Engineer

    6 days ago

    Carmel, Indiana, United States Siemens Energy Full time

    About the RoleThis is a challenging and rewarding role for a skilled technical support engineer to join our team at Siemens Energy. As a Customer Technical Support Specialist, you will be responsible for providing technical leadership and support to our customers and internal stakeholders.Key ResponsibilitiesSupport the development and implementation of...

  • Engineer for Customer Technical Assistance

    1 week ago

    Carmel, Indiana, United States Siemens Energy Full time

    Customer Technical Support Engineer About the Role Location United States of America Country/Region: United States of America State/Province/County: New York City: Olean Overview of Your Responsibilities The role of Customer Technical Support is dynamic and customer-focused. Your daily activities will involve assisting clients, addressing...

  • SAP S4 HANA Technical Solutions Architect

    2 weeks ago

    Carmel, Indiana, United States GyanSys Inc. Full time

    Position Overview:We are seeking a highly skilled SAP Technical Architect with a robust background in SAP technologies and a proven track record in S/4 HANA implementations. The ideal candidate will possess the ability to bridge the gap between business requirements and technical solutions, ensuring optimal system performance and...

  • Senior Salesforce Developer

    4 days ago

    Carmel, Indiana, United States RADcube, LLC Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Salesforce Developer to join our dynamic team at RADcube, LLC. The ideal candidate will have a strong background in Salesforce development, specifically with expertise in Lightning Web Components (LWC) and Apex coding.Key ResponsibilitiesDesign and develop advanced customized solutions within...

  • Electrical Systems Engineer

    1 week ago

    Carmel, Indiana, United States Dansources Technical Services Full time

    Innovative Opportunity for Electrical Systems EngineerDansources Technical Services is on the lookout for skilled professionals who can design, test, and manage the production of electrical systems. If you are enthusiastic about working with advanced detection devices, communication technologies, computing systems, and control mechanisms, this position is...

  • Technical Sales Specialist

    4 days ago

    Carmel, Indiana, United States Sepro Corp Full time

    Job DescriptionJob Summary:SePRO Corporation is a leading provider of specialty environmental products, dedicated to protecting, preserving, and restoring nature. Our commitment to customer-centric innovation and solution-focused technical support has positioned us for continued growth and market leadership.We are seeking a highly skilled and motivated...

  • Agricultural Technical Consultant

    2 weeks ago

    Carmel, Indiana, United States Sepro Corp Full time

    Job OverviewCompany Overview: SePRO Corporation is dedicated to the protection, preservation, and restoration of the environment through innovative specialty products. Our commitment to customer-focused innovation and exceptional technical support positions us for ongoing growth and leadership in the market.Position Summary: We are in search of a...

  • **Engineering Team Lead

    4 days ago

    Carmel, Indiana, United States Carvana Full time

    About CarvanaCarvana is a revolutionary company that is changing the way people buy cars. Our mission is to provide a seamless and enjoyable car-buying experience for our customers. We are a team of innovators who are passionate about technology and customer satisfaction.About the Team and PositionWe are seeking an experienced Engineering Team Lead to join...

  • Customer Support Specialist

    2 weeks ago

    Carmel, Indiana, United States Nationalrr Full time

    Client Service Representative Position OverviewNational Record Retrieval is a leading provider of legal services specializing in the retrieval of medical records for clients nationwide. We are experiencing significant growth and are in search of dedicated professionals who excel in a high-energy work environment. If you possess outstanding problem-solving...

  • Customer Support Specialist

    1 week ago

    Carmel, Indiana, United States Nationalrr Full time

    Position Overview: Client Service RepresentativeNational Record Retrieval is a leading provider of legal services specializing in the retrieval of medical records for clients nationwide. We are experiencing significant growth and are in search of dedicated professionals who excel in a high-energy environment. If you possess outstanding problem-solving...

  • Customer Support Specialist

    2 weeks ago

    Carmel, Indiana, United States Nationalrr Full time

    Position Overview: Client Service RepresentativeNational Record Retrieval is a leading provider of legal services specializing in the retrieval of medical records for clients nationwide. We are experiencing significant growth and are seeking dedicated professionals who excel in a high-energy environment. If you possess strong analytical skills, exceptional...

  • Infrastructure Engineering Senior Analyst

    2 weeks ago

    Carmel, Indiana, United States Mindlance Full time

    Position Overview:As an Infrastructure Engineering Senior Analyst, you will play a pivotal role in the engineering, development, and support of advanced information technology solutions tailored for Client Payer Solutions.In this capacity, you will ensure the operational integrity of data center activities by upholding the reliability, performance,...

  • Data Center Solutions Specialist

    6 days ago

    Carmel, Indiana, United States Belden Full time

    About the RoleBelden is seeking a seasoned sales professional to join our team as a Solution Sales Manager, Data Centers. This role will focus on establishing and maintaining strategic accounts within the data center industry.Key ResponsibilitiesExecute Belden's commercial data center strategy, implementing defined sales processes and delivering favorable...

  • Engineering Team Supervisor

    2 weeks ago

    Carmel, Indiana, United States Carvana Full time

    About Us...If you are driven by innovation and wish to be part of a company that is reshaping an entire sector, you will find our achievements at Carvana inspiring. The conventional method of purchasing a vehicle is outdated, and we are committed to making it a smooth and enjoyable journey for our customers. At our organization, clients can enjoy the...

  • Sales Support Specialist

    2 weeks ago

    Carmel, Indiana, United States ANQ Autoniq LLC Full time

    Position Overview:Join ANQ Autoniq LLC as a Sales Support Specialist in a hybrid role that combines customer service and sales support. We are a forward-thinking technology firm that simplifies the wholesale process for our clients in the automotive sector.About Us:At ANQ Autoniq, we are dedicated to creating an advanced digital marketplace for pre-owned...

  • SAP S4 HANA Technical Consultant

    1 week ago

    Carmel, Indiana, United States GyanSys Inc. Full time

    Position Overview:We are seeking a skilled SAP S4 Technical Architect to join our team at GyanSys Inc. The ideal candidate will possess a robust background in SAP technologies and a proven track record in technical architecture.Qualifications:Demonstrated experience in a role akin to SAP Technical Architect.Comprehensive full stack development expertise,...

  • Senior Java Engineer

    2 weeks ago

    Carmel, Indiana, United States Chelsoft Solutions Co Full time

    Position OverviewRole: Java EngineerKey Responsibilities:Develop and maintain robust Java applications utilizing Spring Boot framework.Collaborate with front-end developers to integrate user-facing elements using React/Redux and React Hooks.Implement cloud solutions with experience in Azure, AWS, or GCP.Design and integrate RESTful APIs to enhance...

  • Water Resources Engineer

    2 weeks ago

    Carmel, Indiana, United States Kleinfelder Full time

    Job SummaryKleinfelder is seeking a highly motivated and detail-oriented Water Resources Engineer to join our team in Princeton or Hamilton. As a Water Resources Engineer, you will be responsible for designing and developing water and wastewater treatment facilities, completing planning and conceptual design studies, preparing permitting and project funding...

  • Customer Support Specialist

    1 week ago

    Carmel, Indiana, United States OneZone Full time

    Customer Service Representative at OneZoneAs a Customer Service Representative, you will manage a service desk, delivering prompt, efficient, and high-quality assistance to our valued clients. You will embody the OneZone ethos by providing courteous and professional service, being attentive to customer needs, and adeptly cross-selling or directing clients to...