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Customer Support Specialist

2 months ago

Carmel, Indiana, United States Nationalrr Full time

Client Service Representative Position Overview

National Record Retrieval is a leading provider of legal services specializing in the retrieval of medical records for clients nationwide. We are experiencing significant growth and are in search of dedicated professionals who excel in a high-energy work environment. If you possess outstanding problem-solving abilities, exceptional customer service skills, and a meticulous attention to detail, we encourage you to consider this opportunity.

Key Responsibilities:

  • Handle incoming client inquiries and manage a high volume of actionable emails
  • Foster and enhance relationships with existing clients
  • Address various client concerns, including issues related to the NRR portal and discrepancies in records
  • Gain a comprehensive understanding of NRR services and internal workflows

Essential Skills:

  • Customer Service: Effectively manage challenging situations, respond promptly to client needs, and uphold commitments
  • Problem Solving: Recognize and resolve issues efficiently, collaborate on solutions, and approach client challenges methodically
  • Communication: Exhibit clear and professional verbal and written communication skills, actively engage in discussions
  • Team Collaboration: Welcome constructive feedback, support team objectives, and contribute positively to team dynamics
  • Quality Assurance: Ensure precision, seek opportunities for enhancement, and maintain high-quality standards
  • Dependability: Consistently fulfill work responsibilities and commitments

Qualifications:

  • Previous experience in client service is preferred
  • A college degree is advantageous
  • Strong attention to detail and ability to manage multiple tasks
  • Proven ability to thrive in a fast-paced environment
  • Patience for repetitive tasks and precise documentation
  • Effective time management skills and ability to follow instructions accurately
  • Organizational skills for managing both physical and digital resources
  • Self-driven and capable of working autonomously

If you are interested in a rewarding role as a Client Service Representative, we invite you to explore this opportunity.