Customer Support Specialist

1 week ago


Carmel, Indiana, United States OneZone Full time

Customer Service Representative at OneZone

As a Customer Service Representative, you will manage a service desk, delivering prompt, efficient, and high-quality assistance to our valued clients. You will embody the OneZone ethos by providing courteous and professional service, being attentive to customer needs, and adeptly cross-selling or directing clients to the appropriate personnel.

Key Responsibilities:

  • Deliver exceptional customer service to all clients
  • Adhere to banking regulations and internal policies
  • Implement security measures to safeguard against fraudulent activities
  • Provide precise information regarding accounts and products
  • Execute various transactions accurately and in a timely manner
  • Assess customer requirements and direct transactions to relevant departments
  • Reconcile transactions at the close of business

Qualifications:

  • High School Diploma or equivalent
  • At least six months of experience in cash handling
  • Outstanding communication and customer service abilities
  • Ability to engage effectively with individuals from diverse backgrounds
  • Basic proficiency in computer applications
  • Capability to analyze data and identify issues

Experience Required: High School Diploma or GED, Customer service, Cash Handling



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