Restaurant Operations Manager
4 days ago
At Fogo de Chão, we strive to deliver exceptional dining experiences that showcase the art of Churrasco. Our mission is to ignite passion and dedication among our team members, guests, and communities. We believe that a fulfilling career starts with providing opportunities for growth and development. As a General Manager, you will be responsible for leading our restaurant operations, ensuring guest satisfaction, and driving revenue growth. Your expertise in food planning, preparation, and purchasing will be essential in maintaining high-quality standards. Additionally, you will oversee restaurant leaders, develop next-level leaders, and partner with sales managers to grow group dining sales. If you are a results-driven leader with a passion for Churrasco cuisine, we encourage you to apply for this exciting opportunity.
Key Responsibilities:- Advise and oversee Restaurant Leaders (Front of House and Heart of House Managers) and restaurant Office Assistant.
- Attract, develop, and retain restaurant leadership.
- Ensure appropriate staffing levels throughout the restaurant.
- Develop Next Level Restaurant Leaders.
- Partner with Sales Manager in growing group dining sales revenues, event execution, and monitoring the appropriate staff and yield for the space on each date and time.
- Execute the Manager in Development Program for new managers in training.
- Partner with Talent Acquisition to communicate promotion opportunities and offer letters.
- Ensure guest satisfaction and brand consistency in quality of service and product.
- Review Guest Sentiment, determine trends, identify gaps, and create improvement plans.
- Master and ensure execution of Guest Ready Routines by shift, day, week, month, and quarter.
- Achieve revenue targets and monitor key plan drivers by forecasting and filling revenue gaps.
- Recognize local and industry dining trends.
- Responsible for full restaurant operational and financial success.
- Participate in Facilities Maintenance program by evaluating and submitting repair and maintenance requests in a timely manner.
- Achieve annual EBITDA targets.
- Ensure Guest and employee safety.
- 5 years restaurant operations, and 3 years churrasco and churrascaria cuisine knowledge preferred.
- High School Diploma or equivalent is required. Bachelor's degree in hotel/restaurant management is desirable. Combination of experience and education will be considered.
- Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
- Occasional travel required.
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