Restaurant Operations Manager

2 days ago


Burlington, Massachusetts, United States SWRG INC Full time
Job Title: Restaurant Manager

At SWRG INC, we are seeking a highly skilled and experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for leading the Front of House (FOH) service department, ensuring exceptional guest experiences, and driving sales growth.

Key Responsibilities:
  • Manage and direct the work of the FOH service department, including hiring, scheduling, training, and coaching staff.
  • Exercise discretion and independent judgment in interpreting, implementing, and enforcing management policies and operating practices.
  • Assist in building sales by utilizing strategies implemented by the General Manager and Company.
  • Ensure all Company and restaurant-specific policies and procedures are adhered to on a regular basis.
  • Perform job functions of other management personnel in their absence and/or in addition to them.
  • Address guest complaints and overall guest satisfaction issues promptly and professionally.
Requirements:
  • Leadership qualities, including good listening skills, the ability to motivate others, and respect for and tolerance of others.
  • Good judgment, the ability to make independent decisions without constant direction from others, and to solve problems as they arise within the workplace.
  • Excellent guest service skills.
  • Hospitality degree preferred; high school diploma required.
  • Prior work experience in a restaurant or hospitality position required.
  • ServSafe Food and Alcohol Certification required.
Working Conditions:
  • Restaurant generally open 7 days a week; 365 days per year.
  • RMs usually work 50-55 hours a week.
  • RMs must have the ability to exert fast-paced mobility for entire shift.
  • Must have a good sense of balance, be able to lift, bend, kneel, stoop, and wipe.
  • Must be able to frequently lift and carry food, beverage, and other items weighing up to 50 pounds.
  • Must be able to navigate stairs.
  • Position involves repetitive hand and wrist motion.
  • Must be able to interact verbally and listen attentively to guests, co-workers, and supervisors.


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