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Front Desk Representative

2 months ago

Cleveland, Ohio, United States DelMonte Hotel Group Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Guest Services: Greet and register guests, assign rooms, and provide information about hotel amenities and services.
  • Front Desk Operations: Manage the front desk area, including handling guest mail and messages, making and confirming reservations, and monitoring room availability.
  • Customer Service: Respond to guest inquiries, resolve issues, and provide assistance with room requests and other guest needs.
  • Administrative Tasks: Perform administrative duties, such as posting charges, computing bills, and making change for guests.
  • Team Collaboration: Work closely with other hotel staff to ensure a smooth and efficient operation.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-3 months of related experience in a customer service or hospitality role.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and basic computer skills.
  • Availability: Availability to work a flexible schedule, including evenings, weekends, and holidays.
Benefits

As a Front Desk Clerk with DelMonte Hotel Group, you will enjoy a competitive compensation package, comprehensive benefits, and opportunities for professional development and advancement.