Customer Support Representative II

2 weeks ago

Carmel, Indiana, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist II

Management Level

Individual Contributor

Flexible Work Option

Remote work available for residents in the designated city, state, or region

Travel %

No

Work Shift

Night

Compensation
The hourly base pay rate is $26.06/hour. This rate may vary based on the final location of the position and the selected candidate's qualifications and experience. Additional compensation may include commission and/or an incentive program.

Job Overview

Delivering an exceptional customer experience can transform a difficult situation into a positive interaction, especially when assisting individuals in getting back on the road.

We are seeking a Customer Care Specialist II to enhance our operations at Cox Automotive's Mobility Fleet Services. In this position, you will play a crucial role in providing outstanding service, ensuring we consistently meet and surpass customer expectations.

Benefits of Employment

As a valued employee at Cox, you will enjoy a range of benefits, including:
  • A competitive salary and attractive bonus/incentive plans.
  • Exceptional work-life balance with flexible time-off policies.
  • Comprehensive healthcare options for individuals and families.
  • Generous 401(k) retirement plans with company matching.
  • Opportunities for professional development and continuing education.
  • Inclusive parental leave policies, alongside fertility coverage and adoption assistance.
  • Additional perks such as pet insurance and employee discounts.
Explore all our benefits.

Key Responsibilities

As the primary contact for customer inquiries, you will be responsible for a variety of tasks, including:
  • Handling a high volume of incoming calls.
  • Delivering exceptional customer service for all calls.
  • Initiating new transactions related to preventative maintenance and service requests.
  • Assigning service requests to the appropriate market for dispatch.
  • Coordinating towing services when necessary.
  • Scheduling external vendors for emergency breakdowns.
  • Continuously enhancing and improving dispatch capabilities.
Qualifications

You are passionate about assisting others and brightening their day. Additionally, you possess:
  • A high school diploma or GED with 3 years of relevant experience, or a combination of education and experience.
  • Proficiency in the Microsoft Office Suite.
  • The ability to work both independently and collaboratively within a team.
  • Strong multitasking skills and the ability to meet tight deadlines.
  • Excellent problem-solving abilities.
  • A valid driver's license.
Prepare for a rewarding career with us.

Drug Testing Policy

To be considered for this role, candidates must successfully pass a pre-employment drug test. While Cox Automotive does not currently test for marijuana for this position, we maintain a drug-free workplace. The possession, use, or being under the influence of illegal drugs during work hours is strictly prohibited.

Employee Benefits

Employees are entitled to a minimum of sixteen hours of paid time off each month, along with seven paid holidays annually. Additional paid time off may be available for bereavement, jury duty, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

Through innovative technology and a commitment to exceptional experiences for both drivers and dealers, Cox Automotive is reshaping the automotive landscape. Employees have the opportunity to work with renowned consumer brands and industry-leading companies while enjoying a supportive and inclusive work environment. Benefits may include health insurance, retirement planning, and paid time off. For more information on available benefits, please visit our benefits page. Cox is an Equal Employment Opportunity employer, ensuring all qualified applicants receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided for qualified applicants or employees with disabilities, unless such accommodations would impose an undue hardship.

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