Customer Service and Sales Representative

2 weeks ago


Carmel, Indiana, United States The Lash Lounge Full time
Benefits:
  • Performance-based bonuses
  • Company gatherings
  • Competitive compensation
  • Employee discounts
  • Professional development opportunities
We are looking for enthusiastic, personable, sales-driven individuals to join The Lash Lounge Carmel as Customer Service and Sales Representatives.

Position: Part-Time Customer Service and Sales Representative

About Us: The Lash Lounge is a premier destination for eyelash and eyebrow services, allowing our clients to step out with confidence.

Why Work with Us: We foster a vibrant and rewarding work atmosphere, with wonderful clients and colleagues. As we expand our team, you will earn commissions and bonuses in addition to a competitive hourly wage. Benefits include complimentary lash and brow services, along with discounts on products.

Availability: Must be available on weekdays, weekends, and evenings.

Key Responsibilities:
  • Achieve and surpass guest membership and scheduling goals
  • Advise clients on the benefits of services, memberships, and retail offerings
  • Manage appointment scheduling, confidently communicating via phone, text, and email
  • Deliver an exceptional experience to ensure client retention
  • Effectively resolve issues, escalating when necessary to prevent future occurrences
  • Maintain accurate sales transactions and client records using MindBody software
  • Perform additional duties as required
Ideal Candidate:
  • A spirited, outgoing individual who is dedicated to outstanding customer service
  • Enjoys building relationships with clients
  • Exhibits excellent communication skills, both listening and conveying information clearly
  • Thrives in fast-paced environments, adept at multitasking and prioritizing
  • Maintains the highest levels of integrity and respect, avoiding gossip and drama
  • Presents professionally, confidently, and is approachable
  • Proficient with various technology platforms and open to learning new systems
Experience Required:
  • Minimum of 2 years in customer service and/or front desk/reception roles
  • Preferred 2 years of sales and/or marketing experience, especially in retail or membership settings
  • Salon or beauty industry experience is a plus
Job Type:

Both full-time and part-time positions are available. Reports to the Salon Manager and collaborates with the Front Desk team.Compensation: Sales commissions plus a base pay of $13.00-$15.00 per hour, with bonus eligibility.

About The Lash Lounge:

We are a world-class establishment specializing in semi-permanent eyelash extensions, offering a comprehensive range of services including eyelash extensions, refills, threading, and more. Our environment is designed to rejuvenate our clients, allowing them to confidently face the world.

Training and Development:

We provide a proprietary training program that equips you with the latest techniques in lashing and guest care. Regardless of your experience level, you will receive both theoretical and hands-on education to advance your career.

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