Front Desk Representative

2 days ago


Santa Cruz, California, United States Ensemble Hospitality Full time
Front Desk Agent Opportunity

We are seeking a skilled and friendly Front Desk Agent to join our team at the Dream Inn, Santa Cruz. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction
  • Collaborate with other departments to ensure seamless guest experiences
Requirements:
  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities
  • Basic knowledge of hotel operations and software systems
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance
  • Opportunities for professional growth and development within our company
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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